Rick Bickerstaff

 

Rick is a Management System Expert specializing in business competitiveness, program development, and organizational & process improvement. Rick has over 30 years of experience developing & administering management systems and he is a RABQSA-accredited Lead Auditor in the Environmental Scheme. Rick’s strategic thinking and attention to detail make an asset to any department in an organization.

MARKET SECTOR EXPERIENCE

Management Program Development
Strategic Plan Development & Deploymen
Leadership Effectivenes
Environmental Management Systems (ISO 14001
Quality Management
Utility Management & Operation
Educational Program Development
Education & Training
Risk Management
Asset Management
Emergency Management
Baldrige Criteria for Performance Excellence
Maintenance Management
Auditing Program Management
Re-engineering
Engineering Services

PROFESSIONAL SUMMARY

Charleston Water System – Strategic Business
Systems Manager
Trident Technical College – Professor
Entrepreneur

EDUCATION & COURSES

New York Institute of Technology, Ellis College}
Master of Business Administration

University of Phoenix
Bachelor of Science in Business Management

Trident Technical College
AS in Engineering Technology

FUNCTIONAL EXPERIENCE

25 years of program development
20 years mid- and upper-level management
Lead Auditor, Environmental Scheme (RABQSA)
Development of management programs & guidance manuals on the national level
Program design, development, & deployment
Benchmarking & best practices
Project Management
Standard Procedure Development
Lean Six Sigma

DISTINCTIONS

Lean Six Sigma Black Belt Certification
Lean Six Sigma Green Belt Certification
SC Quality Forum Examiner
SC AWWA Management Committee Chairperson
Water For People Chairperson
Kenneth J. Miller Founders Award
Over 40 papers presented (State/National)
11 Published papers
Coordinated the receipt of many national awards
MBA – 4.0 GPA