Training Blog

ASQ Charleston Partnership with Concentric Global

ASQ Charleston has entered into a partnership with Concentric Global, a local Quality and Improvement consulting firm, to provide educational opportunities for our local ASQ Members at a discount.

By using promo code “ASQ1122”, ASQ Section 1122 members will receive a 10% discount on full-price 2016 open enrollment classes offered by Concentric.  Visit Concentric’s new website to see upcoming course offerings, and check back often to see when new offerings and other free resources are added.  In return, Concentric will pledge 15% of the course fee back to ASQ Charleston.

Note that Concentric is partnering with Trident Tech for the ISO 9001:2015 Lead Auditor class offered on Feb 23-25 2016.  This promotional price is 50% off regular price (limit 2 students per organization), and as such the promo code offer “ASQ1122” is not valid for this event.

Please consider Concentric for your training needs, and be sure to use Promo Code “ASQ1122” when signing up for 2016 full-price open enrollment courses!

Concentric Web Site

ASQCharleston.org

Quality Minds Online Prep Courses

Quality Minds Video Training

Quality Minds is an online training series presented by Concentric. These courses are designed for professionals aspiring to pass a certification exam given by the American Society of Quality (ASQ). After successfully completing a course, you will better understand the body of knowledge required for successfully completing the exam. This will allow you to apply a wide range of quality tools and concepts to your individual work situation.

This online course is an on-demand course where you study at your own pace. Each module contains a subject matter video with narration from Stephen Deas. Stephen is a Concentric Subject Matter Expert that was certified as a Quality Engineer in 1991 and a Six Sigma Black Belt in 2003.

Currently these courses are free to those willing to give feedback on the course materials regarding content and logistics on how the course materials should be distributed. Register below.[ezcol_1quarter]

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Eventbrite - Certified Six Sigma Black Belt Online Prep Course

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Eventbrite - Certified Six Sigma Green Belt Online Prep Course

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Eventbrite - Certified Quality Engineer Online Prep Course

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Eventbrite - Certified Quality Auditor Online Prep Course

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Lean Leadership Online Training

Online Training Series

Lean Leadership  |  16 one-hour self-paced modules   REGISTRATION OPEN!

[ezcol_2fifth][/ezcol_2fifth] [ezcol_3fifth_end] Advance your career with LeanCor Academy’s online course, Lean Leadership: Building the Lean Culture.

This interactive professional development course enables all leaders to:

[bulletlist]

  • Leverage lean principles to become a more effective leader, manage people, and drive operational excellence.
  • Improve value stream processes that impact the organization.
  • Learn how to create action-driven measurement systems and build successful teams.

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This self-paced, online professional development program allows you to decide when and where to learn.  The course includes 16 modules, each lasting about 1 hour.  Upon enrollment, you’ll have 16 weeks or 4 months to complete all the course. Instead of focusing just on theory, this course will dive deeper into the actual application of the material being presented. It’s based on our years of collective operational experience leading teams and implementing lean supply chains. You’ll be able to use what you’ve learned and see the results first-hand. [/ezcol_3fifth_end]

Self Paced Online Training

Single

10+

25+

50+

Price Per Student
buy $550 Register $520 Register $455 Register
Group Discount Rate
N/A 15% 20% 30%
Continuing Education Units Per Student (CEUs)
1.6 1.6 1.6 1.6

Need to know more first? Learn more about this course and its features here or download the PDF Brochure here.

ISO 9001:2015 Forum - April Webinar

Quality Professionals are invited to attend an open forum on expected changes to the ISO 9001:2015 International Standard. This forum is part of a series of updates from Charleston area subject-matter experts aimed at assisting organizations in their preparation of the upgrade to the new standard. The panel of experts will include veterans from various sectors such as automotive, aerospace, environmental and information security to discuss the potential impacts on various industry-specific standards (ISO/TS 16949, AS9100, ISO 27001 and ISO 14001). If you want to attend for ISO 9001:2015 - May Webinar register here.

3 SEATS LEFT for ISO/TS 16949:2009 Internal Lead Auditor (32hrs)

Folly Beach - Charleston BeachesLast call for our Fall 2014 Automotive Quality Series with our ISO/TS 16949:2009 Lead Internal Auditor Course. We have THREE seats remaining. The courses will be held at the aLoft Charleston Airport & Convention Center. Learn by day. Hit the beach after class. Why not make the most of your professional development? Don't just take a class - experience business differently. Price includes all course materials, parking, wifi, light breakfast, lunch & afternoon snacks. Dozens of food and entertainment options are within blocks from the hotel.

Register & pay online here or by calling 843.469.8279.

Description:   This advanced internal auditing course caters to the full spectrum of auditor responsibilities – from process auditing to audit program management. This course will teach you the fundamental tools necessary to conduct audits using the automotive process approach while providing vital strategic information to top management. Case studies and scenarios make this course fun. If you are looking for a Lead Auditor course for internal processes or supplier quality development, look no further. This course is for you. NEW: We will also discuss the TS Rules 4th Edition and draft of the proposed ISO 9001:2015 standard. Get a jump on what to expect with the changes and it’s potential effect on your management system implementation.

Designed for:  Audit Program Managers, Lead Auditors, Advanced Audit Team Members, Supplier Quality Engineers & Managers, Process Improvement Managers, Quality Directors, Continuous Improvement Managers, Organizational Development Directors, Management Representatives

This course meets or exceeds the training requirements for:

  • Ford Customer-specific Internal Quality Auditor requirements
  • General Motors Customer-specific Internal Quality Auditor requirements

Length:  4 days/32 hours   CEUs:  3.2    A certificate will be given upon successful completion of all course requirements.

The instructor for this course will be Jim Thompson, President of Concentric and Exemplar Global (formerly RABQSA) Accredited QMS Lead Auditor. Register online here, contact us by email at info@cmsicharleston.com or by calling 843.469.8279.

Day 1
▪    Introduction & Welcome
▪    Gathering of Student Goals & Expectations (CSRs)
▪    Overview of ISO 9001 & ISO/TS 16949 – Part I
▪    Selling QMS to Top Management
▪    The Automotive Process Approach
▪    Overview of ISO 9001 & ISO/TS 16949 – Part II
 
Day 2
▪    Use of Turtle Diagrams for Process Mapping
▪    ISO/TS 16949 Requirements – Clause 4.0, Quality Management System
▪    ISO/TS 16949 Requirements – Clause 5.0, Management Responsibility
▪    ISO/TS 16949 Requirements – Clause 6.0, Resource Management
▪    Overview of AIAG Core Tools (APQP & CP, FMEA, MSA, PPAP & SPC)
▪    ISO/TS 16949 Requirements – Clause 7.0, Product Realization
 
Day 3
▪    ISO/TS 16949 Requirements – Clause 7.0, Product Realization
▪    ISO/TS 16949 Requirements – Clause 8.0, Measurement, Analysis & Improvement
▪    Audit Objectives & Auditor Attributes
▪    Process Auditing Breakout
▪    Writing Audit Findings – NCRs & OFIs
 
Day 4
▪    Reporting Audit Findings
▪    CAPA – Corrective Action & Preventive Action
▪    Closing Out Audit Findings
▪    Closing the Audit Cycle
▪    Evaluating Audit Effectiveness
▪    Final Review/Q&A
▪   Student Goals & Expectations (Reviewed)
▪   Course Examination
 
 

ISO 9001:2015 Changes: What It Means for You

ISO 9001, ISO 9001:2015, new standards, international standard changes, change management, planning for change, leadership, tips for preparing for change, QMS changes, quality management, quality systems By now, you’ve surely noticed the buzz around the upcoming changes to ISO 9001. ISO 9001:2015 is projected to be approved and released in Q4 of 2015. If you haven’t heard the buzz, then perhaps you need to subscribe to a blog or two, pick up Quality Digest or raise your head a bit from the rock you’ve been hiding under! All rocks aside, this revision looks to have several significant changes to the standard including the overall structure, basic terminology as well as what is NOT going to make the cut for the new release.

What you can do to start preparing now.

The reality is quite simple. Change happens whether we like it or not. Markets change. Businesses change. Customers change. Nearly everything changes. Most of the time we hate change. Our brains are just programmed that way. We don’t like what we don’t know, but we know what we like. As quality practitioners in particular, our job as change agents tend to be easier when WE are driving the change versus times when we are being asked to change ourselves.

This round of ISO 9001 revisions will undoubtedly be the most significant change to international QMS standard in the past 15+ years. We have seen a draft that gives a little understanding of what to expect with the changes ahead (ref. http://www.acommoncenter.com/iso9001_2015). But what are you doing with the proposed changes, if anything? Are you preparing your organization’s risk management efforts through the use of tools such as the FMEA? What is the appropriate amount of control needed for any process that effects the customer or “other interested parties” (do you know what that means)? Have you appropriated defined expected process outputs by ensuring proper management of customer-specific requirements?

I encourage you to set aside 30 minutes to review this Google+ Hangout video titled ISO 9001 revision - Conversation with Nigel Croft. Mr. Croft is the Chair of the Subcommittee revising the ISO 9001 standard (aka “the horse’s mouth"). Watch the YouTube video here.

Our philosophy is that it is better to be proactive than reactive. While we don’t currently know all of the requirements that will make the final cut, we do have several opportunities to begin to be proaction with the changes ahead. It is at least time to start discussing potential changes to the requirements in order to think strategically about potential impacts and resource needs over the next 3-5 years.

What are some of your thoughts on these big ISO changes that are being proposed in the current draft? How are you preparing for these proposed changes? Let us know in the comments and share with the community. And if you are interested... keep up to date with our upcoming forum and online discussions in September.

ISO 9001:2015 Webinar by IRCA

We would like to invite you to The International Register of Certificated Auditors (IRCA) and CQI’s free webinar on the ISO 9001, generously sponsored by Qualsys. This webinar is a unique opportunity to find out the implications of the changes in light of the recently released Draft International Standard (DIS).ISO Standards Development Sequence

IRCA’s Technical Manager Richard Green will present:

• The revisions timeline and the most significant changes to date • The drivers for change: why move away from the 2008 version? • The importance of Annex SL • How it will affect auditors and quality professionals

Register for the webinar here: http://view6.workcast.net/register?pak=3817722570763174

The webinar will be broadcast on Friday 20 June at 9am (UK time) or 2pm (EST) and will last for approximately 60 minutes.

During the webinar, you can type in your questions. Experts will be available to answer as many as possible during the event. You can also email your questions to mailbox@irca.org in advance of the webinar.

If you can’t attend the live event, the webinar will be available to watch afterwards on the irca.org website.

We look forward to seeing you on the 20th!

Posted By Mayuko Tanno, IRCA Marketing Team

7-Day Quality Challenge: Win a Ticket to ASQ Charleston's Lowcountry Quality Conference

ASQ Charleston is hosting the Lowcountry Quality Conference on April 24th & 25th and we are proud to be participating this year (You can get more information on the conference here). With all the excitement around the conference for all the great speakers and fun tours, we want to give away a FREE ticket to the conference to one lucky person. Lowcountry Quality Conference

So, here's what we're doing. It's a 7-Day Quality Challenge! And the details are:

Prize One Ticket the Lowcountry Quality Conference April 24-25, 2014 (A $179 Value)

Logistics One question a day. One entry per correct answer. You can answer over any platform – Blog Comment, Email reply, Twitter with #LCQ2014, Facebook Comment or LinkedIn Comment. Play along from Friday, April 4th to Thursday, April 10th. We'll announce the winner on Friday, April 11th. Happy Weekend!

Timeline Now: Get Excited! Friday, April 4th: We will announce, email, post, give you the first Quality trivia question. Then a new question each day after that until Thursday, April 10th. Friday, April 11th: We will announce the winner April 24th-25th: Enjoy the Lowcountry Quality Conference

The theme this year for ASQ Charleston's Lowcountry Quality Conference is Quality in Practice. This year the conference will include great speakers, workshops, exhibitors and 3 VIP Tours. The tours will be of the Clemson Wind Power Turbine Testing Cell, Charleston Water Systems Treatment Facility and Carnival Fantasy Cruise Ship.

You can check out all the details at the conference website.

Standard Blitz

Want a quick exercise for initial auditor training or a refresher for your veteran audit team members? This quick and simple "ISO scavenger hunt" will help your auditors quickly locate key requirements. Exercise:  In a small group, locate each of the following requirements or keywords in ISO 9001 & ISO/TS 16949.  Record the number of times the keyword is mentioned, the clause numbers and the title/description on easel pads. It is also recommended that you record all of these findings using the table of contents in the front of your standard.

Standard Blitz Table

 

 

 

 

EXERCISE ANSWER KEY

DOCUMENTED PROCEDURES (7)
*4.2.1/4.2.2 (mentions requirements)
Control of Documents (4.2.3)
Control of Records (4.2.4)
Training (6.2.2.2)
Internal Audits (8.2.2)
Control of Nonconformities (8.3)
Corrective Action (8.5.2)
Preventive Action (8.5.3)
 
RECORDS (26)
*Several mentions of record in general prior to 4.2.3)
4.2.3.1 - Engineering specification changes
5.6.1 - Management review records
6.2.2 (e) - Education, training, skills & experience
7.1 (d) - Product & realization processes evidence (plan vs. actual)
7.2.2 - Product requirements review (feasibility)
7.3.2 - Design & development input
7.3.4 - Design & development review
7.3.5 - Design & development verification
7.3.6 - Design & development validation
7.3.7 - Design & development changes
7.4.1 - Supplier evaluations & actions
7.5.2 - Validation records
7.5.3 - Product identification & traceability
7.5.4 - Lost, damaged or unusable customer property
7.6a - Basis for calibration (in case of no standard method)
7.6 (under e) - Calibration & verification records
7.6.2 - Calibration & verification records
8.2.2 - Internal audit records
8.2.3.1 - Significant process events
8.2.3.1 - Records of effective dates of process changes
8.2.4 - Product conformity & person(s) releasing records
8.3 - Nonconforming material (nature, actions, concessions)
8.3.4 - Expiration date or quantity authorized under concession
8.5.2 - Results of corrective actions
8.5.2.4 - Records of rejected product test/analyses
8.5.3 - Results of preventive actions
 
EFFECTIVE(NESS)(LY) (ISO = 26 & TS = 36)
0.2 – Introduction - Process approach (twice)
0.2c – Introduction - Process approach
0.3 – Introduction - Relationship with ISO 9004
1.1b - Scope - General
4.1 – General requirements
4.1c – General requirements
4.2.1d - Documentation requirements – general
4.2.4 – Control of records
5.1 – Management commitment
5.1.1 – Process efficiency
5.3b – Quality policy
5.5.3 – Internal communication
5.6.1 – Management review – General
5.6.3a – Management review – Review output
6.1a – Provision of resources
6.2.2c – Competence, awareness & training
6.3.1 – Plant, facility & equipment planning (& Note)
7.2.3 – Customer communication
7.3.1 – Design & development planning
7.4.1 – Purchasing Process (Note 2)
7.5.1.4 – Preventive & predictive maintenance (twice)
7.5.1.8 – Service agreement with customer
8.1c – Measurement, analysis & improvement – general
8.2.2b – Internal audit
8.2.2.2 – Manufacturing process audit
8.2.3 – Monitoring & measurement of processes (Note)
8.2.3.1 - Monitoring & measurement of manufacturing processes
8.4 – Analysis of data (twice)
8.5.1 – Continual improvement
8.5.2f – Corrective action
8.5.2.4 – Rejected product test/analysis (Note)
8.5.3e – Preventive action
 
EFFICIENT(CY) (3) – None in ISO 9001, but 3 in ISO/TS 16949
 5.1.1 - Process efficiency
 7.5.1.4 - Preventive and predictive maintenance
 8.2.1.1 - Customer satisfaction — Supplemental
 
CUSTOMER SATISFACTION (9)
0.2 - Introduction - Process approach (twice)
1.1b - Scope – General
5.2 - Customer focus
5.6.1.1 - QMS performance
6.1b - Provision of resources
8.2.1 - Monitoring & Measurement – Customer satisfaction
8.2.1.1 - Customer Satisfaction - Supplement
8.4a - Analysis of data
 
BUSINESS PLAN (2)
5.4.1.1 - Quality objectives - Supplemental
5.6.1.1 - Quality management system performance
 
MANAGING COSTS & RISKS (0)
None in 9001 however… ISO 9004, Introduction – General (0.1)
 
COST (5)
3.1.9 - Premium freight
5.6.1.1 - Quality management system performance
7.3.2.1 - Product design input
7.3.4.1 - Manufacturing process design input
7.3.4.1 - Monitoring (Note)
 
RISK (7)
0.1a - Introduction - General
0.4 - Compatibility with other management systems
6.4.1 - Personnel safety to achieve conformity to product requirements
7.2.2.2 - Organization manufacturing feasibility
7.3.1.1 - Multidisciplinary approach
7.3.2.2 - Manufacturing process design input
7.3.4.1 - Design & development review - Monitoring
 

2014 Training Schedule

Lead Auditor Training, ISO 9001:2015 & Management System Academy

Sick of this crazy winter weather? Why not plan a trip to sunny Charleston, SC all while gathering the skills needed to improve customer satisfaction and the process performance? We have just released our 2014 dates for classes, forums & our NEW Management System Academy. As you make your 2014 organizational and professional development plans, we hope that you will consider us as a partner in helping you reach the next level of performance. Be it in a public class, onsite or via an online course, we hope that you will join us in 2014!

Register and pay by Friday, February 14th and save BIG on our March ISO/TS 16949 Lead Internal Auditor Course. Pre-pay by February 14th using promo code "3FOR2" and when you SEND 2 STUDENTS, THE 3rd STUDENT IS FREE!

2014 Public Classes

March 11th-14th  |  Charleston, SC  |  8am-5pm ISO/TS 16949:2009 Lead Internal Auditor Training (32hrs)

Eventbrite - ISO/TS 16949:2009 Lead Internal Auditor Training (32 hrs) 

March 21st  |  Charleston, SC  |  9am-12pm Forum on expected changes to ISO 9001:2015 (Part II)

Eventbrite - ISO 9001:2015 Forum March

September 19th  |  Charleston, SC  |  9am-12pm Forum on expected changes to ISO 9001:2015 (Part III)

Eventbrite - ISO 9001:2015 Forum September

September 23rd-26th  |  Charleston, SC  |  8am-5pm ISO/TS 16949:2009 Lead Internal Auditor Training (32hrs)

Eventbrite - ISO/TS 16949:2009 Lead Internal Auditor Training (32 hrs)

December 9th-12th  |  Location TBD  |  8am-5pm ISO/TS 16949:2009 Lead Internal Auditor Training (32hrs)

Eventbrite - ISO/TS 16949:2009 Lead Internal Auditor Training (32 hrs)

Custom-fit educational solutions based on your specific needs

We believe that customizing your training plan should be simple and completely suitable to your specific needs. We developed the Management System Academy with this in mind. Based on budget (time & expenses), you pick the courses & learning method that works best for you. Itsyour professional development. Make the most of it. Let us help you build the right plan for you and your team. Contact us today to learn more about Management System Academy.

CHOOSE YOUR LEARNING METHOD 1-on-1 Personal Training Onsite Consultation & Mentoring Web-based Classes Video & Tele-Conference Onsite Classes & Workshops Public Classes & Workshops Purchase Course Materials for Self-Study or Train-the-Trainer

Improving Your Corrective Action Process

If I had to pick one area to focus on within all of the hundreds of management systems I’ve audited over the past 19 years, I would definitely choose the corrective action process. From my experience, and the war stories I hear from other auditors and quality professionals, most organizations just don’t get it. What makes this circumstance even worse is when management insists on “More audits! More Audits! MORE AUDITS!!!” while doing little to nothing about the previous audit findings, repeat customer complaints or piles of supplier issues. That would be similar to handing out tickets for traffic violations with no means of collecting money for fines. (Note: I’m not suggesting that auditors are Police officers.) Here are 10 questions you may want to consider to help improve your procedure for handling nonconformities (actual or potential) and corrective actions as first steps to improving your corrective action process.

1. Are the roles within your corrective action process defined? The following list of roles is a good place to start. Document these roles, ensure these roles are clear and understood, and document them in your written procedure.

[bulletlist]

  • Originator
  • Assignee
  • Sponsor or Process Owner (if different than Assignee)
  • Problem solving group team members
  • Review Board
  • Approver
  • Evaluator or Effectiveness Checker

[/bulletlist]

2. What are all of the sources of your nonconformities? List them out using the following categories as a guide (think “CIS” with a stutter):

[bulletlist]

  • Customer complaints – External Customers (includes campaigns, field returns, warranty issues, service reports, etc.)
  • Customer complaints – Internal Customers (sister plants, corporate office, etc.)
  • Internal Product Nonconformities
  • Internal Process Nonconformities (all management system processes apply, not just production)
  • Suppliers – Internal Suppliers (sister plants, corporate office, etc.)
  • Suppliers – External (goods & service)

[/bulletlist]

3. How are these various nonconformities initially captured?

[bulletlist]

  • Is there a single depository for collecting all types/sources of nonconformities (recommended)?
  • Are there multiple tracking tools for capturing the various types/sources of nonconformities (not recommended)?

[/bulletlist]

4. How are nonconformities reviewed and ranked in order to analyze severity, trends or systematic failures?

[bulletlist]

  • How severe is the occurrence of a single nonconformity (1X)?
  • How often does this nonconformity occur (1X, 15X, 23056X)?
  • If nonconformity X “snuck into your facility”, how likely would you be to detect its presence vs. passing it along to the next process or customer (1X = easy to detect and 10X = impossible to detect)?
  • Note: Some organizations use a formal ranking system for severity, occurrence and detection to provide an actual score for how risky or significant the nonconformity is or could be. Want to learn more about this approach? Read our FMEA blog.

[/bulletlist]

5. When are nonconformities escalated in order to eliminate the cause to prevent recurrence of the issue via a formal corrective action request or a project (i.e. formal CAPA, major capital project, 6S project, Problem Solving Group, Value-Stream Mapping, etc.)? How does this escalation process work? Who studies the business impact of X and decides which course of action should be taken?

[bulletlist]

  • Do you have a Nonconformity Review Board (NRB)?
  • Is the escalation automatically based on a scoring system (see item #3 above)?
  • How do you ensure there are not duplicated efforts or assignments? (18 CARs issued to the Purchasing Manager for the same issue is like telling your kid she’s grounded 18 times. One “grounding” should cover it.)

[/bulletlist]

6. What type of progress tracking mechanism is used to ensure clear assignments, appropriate deadlines, progress tracking, etc.? At a minimum, this progress-tracking tool should include:

[bulletlist]

  • Serial # (unique identifier)
  • Source of the nonconformance
  • Assignee
  • Short description of the issue
  • Expected due date
  • Date done
  • Progress indicator (i.e. % complete)
  • Additional comments field

[/bulletlist]

Ensure the tracking tool is visible and highlights those items that are on schedule, approaching a due date or past the expected due date. (Note: I like red/yellow/green indicators).

7. What types of problem solving tool(s) is/are used in order to clearly identify the root cause?

[bulletlist]

  • Does your problem solving group facilitator know how to properly use the prescribed root cause analysis tool?
  • Are there multiple root causes considered in the tool being used?
  • Can data be captured to support the root cause(s) analysis conclusion such as % of contribution (i.e. P-value, Pareto, Histogram, etc.)?

[/bulletlist]

8. How are necessary actions determined and assigned during the problem solving process?

[bulletlist]

  • How is progress reported? (Note: Generally, I would recommend a macro view and top 3 micro view weekly in a top management meeting.)
  • How are assignees of action items notified?
  • Is there a process for acknowledging the action assignments in a timely manner?

[/bulletlist]

9. How is corrective action(s) taken reviewed to ensure it has been effectively addressed?

[bulletlist]

  • Verification by the assignee or the applicable Process Owner (must be done first)
  • Verification by the Assignor, Originator or via the Internal Auditing Process (must be done second)
  • How is long-term effectiveness evaluated? Consider giving each incident an “effectiveness grade” based on the overall method and evidence. The grade level should be directly proportional to your confidence level in the failure mode never showing its ugly face again.

[/bulletlist]

10. How is the problem solving process documented and recorded for future reference?

Has the initial tracking tool described in item #2 been updated?

Are results of the “Lesson’s Learned” available and shared with other areas, sister plants, stakeholders of similar goods, services or processes within your organization?

[bulletlist]

  • Has the action to prevent future occurrence been monetized?
    • What is the cost of this instance of the failure mode X (CoPQ or cost of poor quality)?
    • What is the estimated total historical cost of X since inception?
    • What is the value of cost avoidance based on historical costs and future forecasts?
  •  Note: Validate these financial figures by getting input and approval from your CFO, Controller or other Financial Leader.
  • Keep in mind the key to record retention is record retrieval. A good tracking tool with specific codes for each failure mode (i.e. X, Y and Z, etc.) makes future analysis of data much more likely.

[/bulletlist]

Check out The Ultimate CAPA Report below to help you drive the right behavior. Stay posted to future blogs regarding corrective action tools and templates. These will be available on our products store. We also offer CAPA training.

Ultimate CAPA Report

 

Forum on changes to ISO 9001:2015

Calling all Quality Professionals | Forum on Changes to ISO 9001:2015

Quality Professionals from Charleston, SC and the surrounding region are invited to attend an open forum on expected changes to the ISO 9001:2015 International Standard. This forum will be the first in a series of updates from local subject-matter experts aimed at assisting regional organizations in their preparation of the upgrade to the new standard. The panel of experts will include veterans from various sectors such as automotive, aerospace, environmental and information security to discuss the potential impacts on various industry-specific standards (ISO/TS 16949, AS9100, ISO 27001 and ISO 14001).

Let the voice of your organization be heard

We will also be joined by Denise Robitaille, core member of the United States TAG (Technical Advisory Group) to discuss the latest Committee Draft, global feedback thus far and the next steps in the updating process. Her participation in this forum also allows each participant to voice their questions, comments or recommendation related to proposed changes.

AGENDA
8:30am    Check-in & Networking (Light breakfast buffet included)
9:00am    Introduction
9:15am     Keynote presentation by Denise Robitaille from US TAG
10:00am  Overview of significant changes
10:15am   Industry-specific breakout sessions
11:00am  Participant Voice of Customer (VOC) feedback for US TAG
11:15am   Recommendations for action moving forward
11:30am  Adjourned (end of forum in conference space)
Noon        Lunch discussion with panelists (interested attendees are invited to an open lunch at their own expense in the restaurant)
 
LOCATION
Harbor Breeze (next to Omar Shrine Temple)
176 Patriot's Point Blvd
Mount Pleasant, SC 29464
(843) 606-2110
 

Denise Robitaille HeadshotAbout the Keynote Speaker:  Denise Robitaille is the author of The Corrective Action Handbook and The Management Review Handbook, as well as numerous articles on quality. She is a consultant, writer and trainer.  Denise is also a RAB Certified Lead Assessor and CQA.  Much of her work involves assisting companies implement and maintain ISO 9001 systems.  An international speaker, she has given talks on a variety of quality issues. Denise is a member of the executive committee of ASQ Boston Section and an instructor for the ASQ Boston Education Program. Her work has encompassed companies in a variety of markets, including machine shops, printed circuit board industries, bio-pharmaceutical devices, packaging industry, distributors, navigational instrumentation, and power transmission manufacturing. She holds a Bachelor’s Degree from the University of Massachusetts at Amherst. Eventbrite - ISO 9001:2015 Forum

TSLA August 2013

TWO Sessions August 27-30, 2013  |  Columbus, IN & Charleston, SC

ISO/TS 16949:2009 Internal Lead Auditor Training (32hrs):  $1495*

SummerSpecialThe courses will be held at the new Harbor Breeze on Patriots Point in beautiful Mt. Pleasant, SC (Charleston). Students attending our Indiana course will be catered to by our great friends - who always receive outstanding hospitality reviews - at Tre Bicchieri in downtown Columbus.

Register online here or by calling 843.469.8279.

Description:   This advanced internal auditing course caters to the full spectrum of auditor responsibilities – from process auditing to audit program management. This course will teach you the fundamental tools necessary to conduct audits using the automotive process approach while providing vital strategic information to top management. Case studies and scenarios make this course fun. If you are looking for a Lead Auditor course for internal processes or supplier quality development, look no further. This course is for you. NEW: We will also discuss the CD1 draft of the proposal ISO 9001:2015 standard and it's potential effects on your management system implementation.

Designed for:  Audit Program Managers, Lead Auditors, Advanced Audit Team Members, Supplier Quality Engineers & Managers, Process Improvement Managers, Quality Directors, Continuous Improvement Managers, Organizational Development Directors, Management Representatives

This course meets or exceeds the training requirements for:

  • Ford Customer-specific Internal Quality Auditor requirements
  • General Motors Customer-specific Internal Quality Auditor requirements

Length:  4 days/32 hours   CEUs:  3.2    A certificate will be given upon successful completion of all course requirements.

*Price include training materials and training facilities for each student.  SEND TWO STUDENTS & THE THIRD STUDENT ADMISSION IS FREE!  Promo Codes: 2for3 for multi-student early registration

All of our instructors are accredited with extensive industry expertise in the respective course(s) they teach.  CVs/Resumes can be provided upon request at any time. Register online here, contact us by email at info@cmsicharleston.com or by calling 843.469.8279.

Day 1
▪    Introduction & Welcome
▪    Gathering of Student Goals & Expectations (CSRs)
▪    Overview of ISO 9001 & ISO/TS 16949 – Part I
▪    Selling QMS to Top Management
▪    The Automotive Process Approach
▪    Overview of ISO 9001 & ISO/TS 16949 – Part II
 
Day 2
▪    Use of Turtle Diagrams for Process Mapping
▪    ISO/TS 16949 Requirements – Clause 4.0, Quality Management System
▪    ISO/TS 16949 Requirements – Clause 5.0, Management Responsibility
▪    ISO/TS 16949 Requirements – Clause 6.0, Resource Management
▪    Overview of AIAG Core Tools (APQP & CP, FMEA, MSA, PPAP & SPC)
▪    ISO/TS 16949 Requirements – Clause 7.0, Product Realization
 
Day 3
▪    ISO/TS 16949 Requirements – Clause 7.0, Product Realization
▪    ISO/TS 16949 Requirements – Clause 8.0, Measurement, Analysis & Improvement
▪    Audit Objectives & Auditor Attributes
▪    Process Auditing Breakout
▪    Writing Audit Findings – NCRs & OFIs
 
Day 4
▪    Reporting Audit Findings
▪    CAPA – Corrective Action & Preventive Action
▪    Closing Out Audit Findings
▪    Closing the Audit Cycle
▪    Evaluating Audit Effectiveness
▪    Final Review/Q&A
▪   Student Goals & Expectations (Reviewed)
▪   Course Examination
 

ISO 9001:20XX Forum

SAVE THE DATE | Friday, August 23rd, 2013

Concentric will host a panel of experts to discuss potential changes to come with the next release of ISO 9001, expected sometime in 2015. The panel of experts will also include veterans from various sectors such as automotive, aerospace, environmental and information security to discuss the potential impacts on different industry standards.

We will also be joined by a core member of the United States TAG (Technical Advisory Group) to discuss the latest Committee Draft, global feedback thus far and the next steps in the updating process.

Stay tuned and save the date. This event will be free of charge and include refreshments and a light breakfast.

Kind regards,

Jim Thompson, President - Concentric Management Systems, Inc.

p.s. To read more about some of the initial significant changes, read our latest blog here: acommoncenter.com/iso-9001_20xx

Development of ISO 9001:2015

With ISO 9001 and ISO 14001 currently in the development stages for what could be rather significant changes, quality and environmental professionals gather on the fringes to get a sneak peek of what's to come. Before speculating on projected changes, let's first review the process for the development of ISO standards. Stages of Standard Development

  1. New Work Item (NWIP)
  2. Working Draft (WD)
  3. Committee Draft (CD) - Often times there may be CD1, CD2, etc. for multiple drafts
  4. Draft International Standard (DIS)
  5. Final Draft International Standard (FDIS)
  6. Published International Standard (IS), Technical Report (TR) or Technical Specification (TS)

ISO Standards Development SequenceThe current stage in which the ISO 9001 sits is at "ISO/CD 9001" as of June 3rd, 2013. This means that the document is at "CD" Stage (#3), with a due date for submission of comments and votes on this draft by September 10th, 2013. Significant chatter typically means that there could be a second or perhaps even a third round within the committee draft (CD) stage. While the expectations for release in the "IS" phase is in the year 2015 - hence the frequently referenced ISO 9001:2015 - the final release depends directly upon the voting member bodies. Publication as an "International Standard" requires approval by at least 75% of the member bodies casting a vote.

Stay tuned to the updates by registering to attend our free ISO 9001:2015 Forums.

K. Bird, Head Communication & Content Strategies for ISO posts, "Experts continue to meet to discuss any problems or questions highlighted, until a Draft International Standard is published. The draft then goes out for public comment. Anyone who is interested can contact their national member body with feedback on the draft standard. This is likely to take place during the first half of 2014."

With regard to your current use of ISO 9001:2008, Bird continues by saying "We expect to publish the new version of ISO 9001:2008 by the end of 2015. At that point there will be a transition period (usually two years) before ISO 9001:2008 officially becomes out of date."

So what are some of the projected changes that may be significant to you and your organization?

  1. The replacement of the term "product" with "goods and services". For years, service organizations (like Concentric) have felt a bit left out due to the constant use of the word "product". What if you don't have a physical product? This potential change in terminology could help service organizations better understand how ISO 9001 requirements pertain to them.
  2. Context of the term "the organization". There may be requirements to better clarify what "the organization" means as it pertains to the intent of it's offerings, the context of it's offerings, what an interested party might expect from it's goods and services, and how customer needs are defined.
  3. Process approach. This addition may require subscribers to better adopt the process approach by adding requirements that actually use the words "process approach" rather than hiding this intent in a preface or supplemental document such as ISO 9004. No one cares about how great your department is. We only care about how great your process output is.
  4. Risk vs. preventive action. This is the change that we're rooting the most for - with spirit and banter! Most folks don't really understand what the hell "preventive action" is anyway. However, "risk" is fairly well understood. Most companies we work with have hundreds of corrective actions (reactive), but very little evidence to show deliberate and methodical steps for risk reduction/mitigation or emergency preparedness (proactive). In my opinion, this change is welcome and long overdue. It would also allow for a better integration with standards in health, safety, environmental and responsible care management systems.
  5. Documented information. The terms previous referred to separately as "document" and "records" may be replaced by a single term referred to as "documented information".
  6. Control of external provision of goods and services. This potential change may not be as significant to some sectors such as automotive and aerospace, as the requirements for controlling outsources processes have been backed into ISO/TS 16949 and AS9100 for some time now. This potential addition to the ISO 9001 standard would require controls to be in place for all forms of external influences on goods and services. In short, it may be harder to say "Hey... it's my suppliers fault!" once the new standard is released.

Whatever changes do finally come from the ISO 9001 updates, we here at Concentric are very hopeful that the standard encourages organizations and practitioners alike to bridge the gap between the priorities of top management and management system implementers. Developing systems that maximize the potential of any organization is depend on a unified approach to managing individual processes. Having multiple systems, conflicting objectives and a "silo" approach to management is still one of the great challenges of our generation. I am confident that the next release of ISO 9001 will continue to improve management system structure as organizations worldwide continue to strive towards excellence.

Stay tuned to the updates by registering to attend our free ISO 9001:2015 Forums.

BOGO Summer Special on Training Courses!

Summer BOGO Special 2013BOGO Summer Special!

Any Public Training

Register Before 6/27

Summer is well on its way and with things heatin' up we thought it was a good time to run a summer special. And not just any old summer special. A BOGO summer special! What's a BOGO? Buy one, get one free. Yep, FREE!

Register for any 2013 Public Training Course from now until June 27th at 7pm and you can send a second person for FREE. No strings attached and no hoops jump through. Just register you and someone else for any 2013 Public Training Course and enter the promo code BOGO2013.

Our next course is coming up in August and it will be here before you know it. So register now while you can get this great deal. You visit our Trainings page to register or here is a listing of all our upcoming trainings.

August 27-30 ISO/TS 16949:2009 Lead Internal Auditor (32 hours) Charleston, SC

August 27-30 ISO/TS 16949:2009 Lead Internal Auditor (32 hours) Columbus, IN

September 26-27 ISO/TS 16949:2009 Standard Overview for Process Owners (16 hours) Charleston, SC

October 8-11 ISO/TS 16949:2009 Lead Internal Auditor (32 hours) Charleston, SC

October 22-25 AS9100C Lead Internal Auditor Training (32hrs) Charleston, SC

November 4-8 Problem Solving Workshop (32hrs) Charleston, SC

November 12-15 ISO/TS 16949:2009 Lead Internal Auditor (32 hours) Columbus, IN

You can see our full list of offerings on our website at acommoncenter.com/what/trainings/. This deal won't come around again so you need to register before 7pm on June 27th. And don't forget to tell your colleagues about this deal!

And while we are on the subject of FREE. Don't forget to check out our FREE resources on acommoncenter.com

ISO/TS 16949 Internal Lead Auditor Training

2 Sessions: March 26-29, 2013 in Columbus, IN | April 2-5, 2013 in Charleston, SC

ISO/TS 16949:2009 Internal Lead Auditor Training (32hrs):  $1495*

charleston sunsetThe courses will be held at the new Harbor Breeze on Patriots Point in beautiful Mt. Pleasant, SC (Charleston). Register online here or by calling 843.469.8279.

Course Description

We hope you will join us in this beautiful beach-front setting sure to promote creativity and relaxation.

This advanced course caters to the full spectrum of ISO 9001 and ISO/TS 16949 auditor responsibilities – from auditing to audit program management.  If you are looking for a Lead Auditor course for internal processes or supplier quality development with a focus on the automotive process auditing and use of the AIAG core tools, look no further.  This course is for you!

This course will teach you the fundamental tools necessary to conduct audits and provide vital strategic information to top management.  You will also learn the requirements associated with properly addressing nonconformities to prevent recurrence and pro-active techniques for effective preventive action.  Real world tools, case studies and scenarios make this course a challenge, but a lot of fun.

This course meets or exceeds the training requirements for:

  • Ford Customer-specific Internal Quality Auditor requirements
  • General Motors Customer-specific Internal Quality Auditor requirements

Length:  4 days/32 hours   CEUs:  3.2    A certificate will be given upon successful completion of all course requirements.

*Price include training materials and training facilities for each student.  SEND TWO STUDENTS & THE THIRD STUDENT ADMISSION IS FREE!  Promo Codes: 2for3 for multi-student early registration  |  ASQ1122 for ASQ Members

All of our instructors are accredited with extensive industry expertise in the respective course(s) they teach.  CVs/Resumes can be provided upon request at any time.  Register online here, contact us by email at jim.thompson@cmsicharleston.com or by calling 843.469.8279.

Course Agenda

DAY ONE - Process Approach and Automotive Core Tools

Session Title Start Finish
1 Chapter 1 - Course Introduction 8:00 8:30
2 Interview Exercise 8:30 9:15
3 Chapter 2 – The Deming Cycle & 8 Principles 9:15 10:00
4 Coffee Break 10:00 10:15
5 Chapter 3 – Process Approach 10:15 12:00
6 Lunch Break 12:00 1:00
 7 Chapter 4 – Risk and Problem Solving 1:00 2:30
 8 Chapter 5 – Variation 2:30 3:00
 9 Coffee break 3:00 3:15
10 Chapter 5 – Variation - continued 3:15 4:30
11 Daily Wrap-up 4:30 5:00

DAY TWO - Review of ISO/TS 16949 Standard

Session Title Start Finish
1 Day 2 Ice Breaker – summarize past day learning 8:00 8:15
2 Chapter 6 – Waste and Lean Manufacturing 8:15 9:00
3 Chapter 6.5 – Overview of ISO/TS 16949 9:00 10:00
4 Coffee break 10:00 10:15
5 Chapter 6.5 – Overview of ISO/TS 16949– continued 10:15 12:00
6 Lunch break 12:00 1:00
7 Chapter 6.5 – Overview of ISO/TS 16949– continued 1:00 3:00
 8 Coffee break 3:00 3:15
 9 Chapter 6.5 – Overview of ISO/TS 16949– continued 3:15 4:30
 10 Daily Wrap-up 4:30 5:00

DAY THREE - Review of ISO/TS 16949 Standard - continued and Auditing Basics

Session Title Start Finish
1 Chapter 6.5 – Overview of ISO/TS 16949– continued 8:00 10:00
2 Coffee Break  10:15 10:30
3 Chapter 6.5 – Overview of ISO/TS 16949– continued 10:30 12:00
4 Lunch Break 12:00 1:00
5 ISO/TS 16949 Quiz 1:00 2:00
 6 Chapter 7 – Audit Trails & Exercise 2:00 3:00
 7 Coffee break 3:00 3:15
 8 Chapter 8 – Audit Program Management 3:15 3:30
9 Chapter 8 – Audit Scheduling Workshop 3:30 4:15
10 Chapter 8 – Audit Program Management - cont. 4:15 5:00

 DAY FOUR - Auditing Basics - continued and Exam

Session Title Start Finish
1 Chapter 9 – Audit Reporting 8:00 8:45
2 Chapter 10 – Nonconformances 8:45 9:00
3 NCR Case Studies Workshop 9:00 10:00
4 Coffee break 10:00 10:15
5 Chapter 11 – Corrective Actions 10:15 11:15
6 Corrective Actions workshop 11:15 12:00
7 Lunch Break 12:00 1:00
8 Chapter 12 – Approach to the Audit 1:00 1:30
9 Course Conclusions and Student Feedback 1:30 2:00
10 Exam 2:00 4:00

 

Course Offerings 2013

Are you a quality or environmental professional looking for cutting-edge training?  The following is a list of our course offerings.  All courses can be held publicly or onsite in a group session, one-on-one or via remote video conferencing.  Visit here for upcoming public courses for S1 2013 and registration details. Quality Management Systems

  • ISO 9001:2008 Management Overview (4hrs)
  • ISO 9001:2008 Standard for Process Owners (16hrs)
  • ISO 9001:2008 Lead Internal Auditor Training (32hrs)

Environmental

  • ISO 14001:2004 Management Overview (4hrs)
  • ISO 14001:2004 Standard for Process Owners (16hrs)
  • ISO 14001:2004 Lead Internal Auditor Training (32hrs)

Automotive

  • ISO/TS 16949:2009 Management Overview (4hrs)
  • ISO/TS 16949:2009 Standard for Process Owners (16hrs)
  • ISO/TS 16949:2009 Lead Internal Auditor Training (32hrs)
  • AIAG Core Tools Overview (8hrs)
  • AIAG Core Tools In-Depth (40hrs)

Aerospace

  • AS9100C Management Overview (4hrs)
  • AS9100C Standard for Process Owners (16hrs)
  • AS9100C Lead Internal Auditor Training (32hrs)

Healthcare

  • Quality in Healthcare Management Overview (4hrs)
  • Quality in Healthcare for Process Owners (16hrs)

Problem Solving

  • Six Sigma Overview for Top Management (4hrs)
  • Problem Solving Workshop (40hrs)
  • CAPA for Process Owners (8hrs)

ISO 9001 & ISO/TS 16949 Overview

2 Sessions  |  Friday, February 15th

Send 2 Students & 3rd Student is FREE  |  Active ASQ Section 1122 Members can bring a friend or colleague to a February 15th course at NO ADDITIONAL CHARGE.

patriots point (1.23.13)Concentric will hold it's first public training event of 2013 on Friday, February 15th. The morning session will be an ISO 9001:2008 Management Overview followed by an afternoon ISO/TS 16949:2009 Management Overview session. These courses cater to organizations either considering certification or considering the development of a formal quality management system as a tool for improving their business. Both courses will provide an overview of the purpose, timeline, resource needs and other general expectations associated with transitioning to ISO 9001 and/or ISO/TS 16949 compliance.

Course Agenda

  • Introduction & Welcome
  • Gathering of Goals & Expectations (CSRs)
  • Expected Timeline for Compliance
  • Overview of ISO 9001 or ISO/TS 16949 requirements
  • 8 Management Principles
  • Tips on Selling QMS to Top Management

The courses will be held at the new Harbor Breeze on Patriots Point in beautiful Mt. Pleasant, SC (Charleston). Register online here or by calling 843.469.8279.

Promo Codes: 2for3 for multi-student early registration  |  ASQ1122 for ASQ Members