Government

New ISO 18091 Released - QMS for Local Government

Today, ISO launched their video introduction of the newly published ISO 18091:2019 Quality management systems -- Guidelines for the application of ISO 9001 in local government. Although the ISO 18091 document was originally published in 2014, adoption of ISO 9001 in local government has been slim thus far.

ISO 18091 is applicable to all local government processes at strategic, managerial, tactical and operational levels in order to constitute a comprehensive QMS that focuses on the local government achieving its objectives. This document provides support for local government in providing reliable and effective services to the local customers/citizens. Guidance also includes tools for measuring and monitoring of various processes and their respective levels of maturity.

Message from ISO Secretary General, Sergio Mujica, about the launch of ISO 18091:2019, Quality management systems -- Guidelines for the application of ISO 9001 in local government

This new standard can be purchased directly from ISO at https://www.iso.org/standard/72808.html.