In this video, industry expert James R. Thompson breaks down the most likely changes we can expect in the next revision of ISO 9001. With extensive experience in quality management, digital transformation, and global compliance, James offers a practical, forward-looking perspective to help organizations prepare early.

If alignment is the multiplier, what does it look like in practice? Here are three examples where Concentric Global helped leadership teams turn mayhem into mastery, with results investors care about.

In this episode of the Mayhem to Mastery: Leading Transformation from the Middle, James Thompson and Ronii Bartles speak with Vince Lombardy, Senior Manufacturing & Operations Leader, Vice President of Transloading at Harbor Logistics, which provides transportation, truck/rail transload, and warehousing services in Charleston to diverse industrial and commercial counterparties.

In this episode of the Mayhem to Mastery: Leading Transformation from the Middle, James Thompson and Ronii Bartles speak with Tom Browning, who, after an extensive tenure in the beverage industry, has turned his attention to investing in and mentoring early-stage companies with big growth potential. He is a member of Queen City Angels, one of the largest angel investing groups in North America, a partner at H Venture Partners, which focuses on women-led consumer startups, and an active investor with VentureSouth in Charleston. He also gives back by serving as lead mentor at The Harbor Entrepreneur Center in Mount Pleasant, helping founders chart their own paths.

Misalignment doesn’t show up as a neat line item in the P&L. It hides in the between the couch cushions:

• Conflicting priorities: Sales chases growth at any cost while operations quietly trims expenses.

• Decision gridlock: Leadership debates endlessly, burning months without decisive action.

• Talent drain: Top performers leave because no one can explain where the company is headed or why their role matters.

• Value leakage: Every month wasted in misalignment is a month of EBITDA not realized at its full potential.

In this inaugural episode of Mayhem to Mastery: Leading Transformation from the Middle, James Thompson and Ronii Bartles speak with life coach, Dr. Leah Jackman-Wheitner. 

Our infographic Chronology of ISO 9001 Updates shows the full picture of the evolution of this quality management system standard over the past 40 years and what to expect next.

Learn how to capture and share critical tribal knowledge with 10 proven strategies to strengthen your organization’s collective intelligence and resilience.

Comparing a business management system (BMS) to the systems in the human body is a great way to bring some clarity to an otherwise confusing concept. The BMS vs. Body analogy also highlights how essential coordination and specialization are for effective operation. Here are a few ways to compare the two systems that may help you better promote a systemic approach in your organization.

Think of a business management system (BMS) as the body of how an organization operates, aligns with customer needs, provides value, grows and changes. It’s not just one thing - it’s a carefully orchestrated mix of processes, people, policies, and information designed to meet your company’s goals, while adapting to an ever-changing world.

We've been cooking up something really awesome in 2024! Did you know you could be scaling your training and employee development dollars 10x+ by bringing mobile-friendly certification courses in-house? Meet your workforce development where they are - on their mobile phones and tablets. Send us a text if you want to learn more.