Module 5 – Process Design & Performance Evaluation 

This   module   review   the   process   approach   and   automotive   process approach,  including  the  use  of  Turtle  and  SIPOC  Diagrams.  The course then  takes a  deep dive into  Concentric’s  12-Tool  module to  help process owners master the processes they manage. 

Training Resources and Certification

Get Certified

If you have returned to this module to review information and are feeling prepared, use the link below to go straight to the certification quiz.

If you have not completed all of the modules, you can find quick links to the other modules in this series below.

  • Username: (First and Last Name)
  • Password: Provided by instructor or training coordinator

Student Binder with Full Presentation and Extra Material
Download Link 

Concentric Resources
ISO9001:2015 Resources:
12-Tools for the Ultimate Management System
YouTube Channel: Concentric Global

Other Key Links and References
Dr. Atul Gawande's TED Presentation

Student Feedback and Voice of the Customer (VOC)
Course Feedback Survey: 



All Videos in this series - QMS Auditor Transition - ISO9001:2015 / IATF 16949:2016