Embracing Innovation & Growth in the Optical Industry with William Dickerson

Mayhem to Mastery: Leading Transformation from the Middle Podcast
Written By James Thompson

Mayhem to Mastery: Leading Transformation from the Middle with James Thompson & Ronii Bartles, Episode 5

In this episode of the Mayhem to Mastery: Leading Transformation from the Middle, James Thompson and Ronii Bartles speak with William Dickerson, Director of Quality Management Systems at EssilorLuxottica Rx Operations, North America. EssilorLuxottica is a global leader in the design, manufacture and distribution of advanced vision care products, eyewear and med-tech solutions. Their mission is to help people around the world to see more and be more by addressing their evolving vision needs, personal style aspirations and desire to feel more connected to the world around them.

Tune in to the episode to hear about:

  • The challenges and lessons of implementing ISO 13485 quality management systems across a large, multinational organization

  • Bill’s extensive experience in the optical industry

  • The merger and growth of EssilorLuxottica

  • The importance of a culture of quality that permeates the entire organization, rather than being siloed in one department

  • The necessity of management systems for compliance and quality

  • The role of empathy and collaboration in successful change management

Learn more about William Dickerson and EssilorLuxottica:

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About this podcast:

Mayhem to Mastery: Leading Transformation from the Middle is a podcast for leaders navigating the messy, high-stakes space between top-down strategy and front-line execution. James Thompson & Ronii Bartles interview change agents, operators, and advisors who have learned to drive results without relying on formal authority. From process optimization to strategic communication — and yes, even competitive compliance — we break down what it takes to lead well when you're in the middle of it all.

Watch or listen to more episodes of Mayhem to Mastery: Leading Transformation from the Middle:

Connect and learn more from your hosts, James Thompson & Ronii Bartles:

James Thompson
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Using the 12 Tools Framework for Tackling Compliance