auditor training

Answers to the 9 Most Commonly Asked Questions about ISO 9001:2015

Answers to 9 commonly asked questions about the ISO 9001_2015 Changes Concentric Quality Management System Experts in CharlestonWe have been abuzz in the Concentric office for months (probably more like a year) on the upcoming ISO 9001:2015 standard changes and have made every effort to get as much information out to you as quickly as we can. So we introduced a monthly webinar series that follows the changes to keep you “in the know”. And we had a few clients that wanted to be on top of the changes so they can swiftly implement new strategies and stay compliant, so we held our first ISO 9001:2015 Lead Internal Auditor Training in August. Between those two platforms we’ve been asked lots of questions on the new standard and have put together a quick guide to answer all those burning questions you might have.  

 

  1. What is the timeframe for adopting the new version? When should an organization get started with the transition? What is going to be the approach adopted by the registrars once the standard is released?

We know, that’s actually three questions, but we have one answer. The Standard approval process is complete and its release will take place in September 2015 (September 23rd to be exact). There will be a three-year transition period for organizations to have its certification converted to revision 5 (version 2015), giving you until the end of 2018. A well-executed conversion may take between 6 and 12 months, but do not plan to get started by Jan 2018 because if you have issues then you will miss the deadline. Call your registrar now to understand their approach. Registrars will grant first-time certifications post Q2 2018 exclusively under the new revision. But a concentration of converted certifications will happen in Q3/Q4 2018. Furthermore, you may want to call your customers now because some of them may require a shorter timeframe to adopt the new standard. And you don’t want to lose a customer because you started late.

  1. Will registrars’ auditors and organizations’ internal auditors need to be re-trained and certified to the new version? Will auditors need to have a different assessment approach?

Yes, auditors will need to adopt a different approach. Registrars’ auditors may not need to be recertified. But we are strongly recommending that internal auditors, including experienced ones, be re-trained in the 2015 version of the Standard. An example of why is because instead of auditors focusing on documented procedures and records, they will need to watch the processes to look for evidence that may not need to be written anymore.

  1. How many new documents and/or procedures are going to be required? Is it not be six mandatory procedures anymore? Does the new version of the standard give the companies more freedom? Is this an advantage or disadvantage?

The 2015 version is not going to explicitly require any new document or procedure. Giving organizations “more freedom”. A few of the documents will not be required anymore, like the Quality manual for instance. Our recommendation is to use common sense to ensure this “freedom” is to your advantage. Instead of eliminating the Quality manual and some procedures that are not mandatory anymore, we are advising our customers to revise them to confirm its compliance with the new concepts in the new standard. This will ensure they remain valuable tools to support the organization’s management system and ultimately the organization’s business. If they are not adequate to serve at least one of the mentioned purposes, then they can be shamelessly eliminated.

  1. How to sell the QMS leadership to the leadership team? Who is going to be in charge of QMS if there will not be MR (management representative) requirement anymore?

The intent in the new version is crystal clear on this topic. The leadership team has to adopt QMS leadership one way or another and demonstrate that business management has incorporated QMS because it cannot be sustained as a satellite set of processes and procedures anymore. Organizations may decide to keep their MR professional, but her/his roles and responsibilities will be different once the QMS leaders will be the business process owners, therefore, part of the plant leadership team.

  1. If a QMS MR is not required anymore, does that means the whole leadership team (process owners) needs to be trained in QMS and ISO 9001:2015?

We strongly recommend training the entire leadership team. Companies may not want to invest in a full lead auditor training for the entire leadership team, but every process owner should attend at last a QMS and ISO 9001:2015 awareness training to fully understand, engage and implement her/his role adequately.

  1. Who are the interested parties and how do we identify them and their requirements or needs?

The new version brings the expanded concept of customers. Interested parties are the actual customers and many others like internal customers, community, government representatives, suppliers, employees and contractors, in summary, anyone that can somehow express an interest in the organization’s business performance. There will not be a written requirement, meaning a template is not provided to gather the list of interested parties and respective requirements or needs. However, we recommend an internal procedure to facilitate this task. For those companies who already gather customer specific requirements, the same repository may be adapted to collect other interested parties requirements or needs.

  1. How do we demonstrate and provide evidence for risk-based thinking? How is risk-based thinking different from risk management? How do we document the opportunities rather than risks?

Risk-based thinking is simpler than risk management. Auditors will not require documented records, but simply verbal justification that it was performed. The standard will not require the usage of a specific tool or methodology to prove evidence of risk-based thinking, neither for identification of risks and opportunities and nor for the subsequent action plan. Companies, intuitively apply risk-based thinking, which will replace preventive action in the new version of the standard. However, businesses do require risk management and mitigation plans, regardless. There are several common risk analysis tools, most of them listed in the Standard ISO 30010, which we strongly advise adopting for the sake of results effectiveness. Firms may want to use simple tools like SWOT (Strengths, Weaknesses, Opportunities and Threats) Analysis and nine box, or expand the usage of their FTA (Fault Tree Analysis) or PFMEA (Process Failure Mode and Effects Analysis) if you are already using these tools due to your industry or a customer requirement. By the way, the BCP (Business Continuity Plan) is another adequate tool for this information and actions.

  1. How should we document the context of the organization? Is the Quality Policy a good place to describe the new context of the organization?

No, the Quality Policy is not a good place for the context of the organization. The context of the organization can be documented, in the Quality manual, if the organization decides to keep it. While some documents and procedures will not be mandatory anymore they can be kept and serve as a good repository for evidence of compliance to new concepts brought by the new standard version.

  1. Continual or Continuous improvement?

Continuous never stops until perfection is achieved. While continual presumes a set target is to be achieved at a certain point or timeframe, and when achieved, a new target is set and the cycle continues with no concept of perfection. Therefore, Continuous is Theoretical (the continuous improvement program of the company) while Continual is Practical (a specific project of the company). The standard refers to continual improvement in several clauses.

This is an exciting time for Quality professionals. We have a lot of work ahead of us. Our next ISO 9001:2015 Forum Webinar is next Wednesday at noon and we will be addressing many of these questions and updating everyone about the publication. You can register here and find loads of resources on our ISO 9001:2015 Resources page. And, if you would like to learn more about the new version of the ISO 9001:2015 you can find the official announcement here along with other helpful information. As always Concentric is here to help with any questions you may have so please feel free to reach out.

ISO 9001:2015 Forum - July Webinar Recording is Posted

Quality Professionals are invited to attend an open forum on expected changes to the ISO 9001:2015 International Standard. This forum is part of a series of updates from Charleston area subject-matter experts aimed at assisting organizations in their preparation of the upgrade to the new standard. The panel of experts will include veterans from various sectors such as automotive, aerospace, environmental and information security to discuss the potential impacts on various industry-specific standards (ISO 9001, ISO/TS 16949, AS9100, ISO 14001, ISO 45001 and more). Visit our ISO 9001:2015 Resources page for more webinars and key links to resources.

Quality Minds Online Prep Courses

Quality Minds Video Training

Quality Minds is an online training series presented by Concentric. These courses are designed for professionals aspiring to pass a certification exam given by the American Society of Quality (ASQ). After successfully completing a course, you will better understand the body of knowledge required for successfully completing the exam. This will allow you to apply a wide range of quality tools and concepts to your individual work situation.

This online course is an on-demand course where you study at your own pace. Each module contains a subject matter video with narration from Stephen Deas. Stephen is a Concentric Subject Matter Expert that was certified as a Quality Engineer in 1991 and a Six Sigma Black Belt in 2003.

Currently these courses are free to those willing to give feedback on the course materials regarding content and logistics on how the course materials should be distributed. Register below.[ezcol_1quarter]

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Eventbrite - Certified Six Sigma Black Belt Online Prep Course

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Eventbrite - Certified Six Sigma Green Belt Online Prep Course

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Eventbrite - Certified Quality Engineer Online Prep Course

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Eventbrite - Certified Quality Auditor Online Prep Course

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ISO 9001:2015 June Webinar

Quality Professionals are invited to attend an open forum on expected changes to the ISO 9001:2015 International Standard. This forum is part of a series of updates from Charleston area subject-matter experts aimed at assisting organizations in their preparation of the upgrade to the new standard. The panel of experts will include veterans from various sectors such as automotive, aerospace, environmental and information security to discuss the potential impacts on various industry-specific standards (ISO/TS 16949, AS9100, ISO 27001 and ISO 14001).

ISO 9001:2015 May Webinar is now posted

Quality Professionals are invited to attend an open forum on expected changes to the ISO 9001:2015 International Standard. This forum is part of a series of updates from Charleston area subject-matter experts aimed at assisting organizations in their preparation of the upgrade to the new standard. The panel of experts will include veterans from various sectors such as automotive, aerospace, environmental and information security to discuss the potential impacts on various industry specific (ISO/TS 16949, AS9100, ISO 27001 and ISO 14001).

3 SEATS LEFT for ISO/TS 16949:2009 Internal Lead Auditor (32hrs)

Folly Beach - Charleston BeachesLast call for our Fall 2014 Automotive Quality Series with our ISO/TS 16949:2009 Lead Internal Auditor Course. We have THREE seats remaining. The courses will be held at the aLoft Charleston Airport & Convention Center. Learn by day. Hit the beach after class. Why not make the most of your professional development? Don't just take a class - experience business differently. Price includes all course materials, parking, wifi, light breakfast, lunch & afternoon snacks. Dozens of food and entertainment options are within blocks from the hotel.

Register & pay online here or by calling 843.469.8279.

Description:   This advanced internal auditing course caters to the full spectrum of auditor responsibilities – from process auditing to audit program management. This course will teach you the fundamental tools necessary to conduct audits using the automotive process approach while providing vital strategic information to top management. Case studies and scenarios make this course fun. If you are looking for a Lead Auditor course for internal processes or supplier quality development, look no further. This course is for you. NEW: We will also discuss the TS Rules 4th Edition and draft of the proposed ISO 9001:2015 standard. Get a jump on what to expect with the changes and it’s potential effect on your management system implementation.

Designed for:  Audit Program Managers, Lead Auditors, Advanced Audit Team Members, Supplier Quality Engineers & Managers, Process Improvement Managers, Quality Directors, Continuous Improvement Managers, Organizational Development Directors, Management Representatives

This course meets or exceeds the training requirements for:

  • Ford Customer-specific Internal Quality Auditor requirements
  • General Motors Customer-specific Internal Quality Auditor requirements

Length:  4 days/32 hours   CEUs:  3.2    A certificate will be given upon successful completion of all course requirements.

The instructor for this course will be Jim Thompson, President of Concentric and Exemplar Global (formerly RABQSA) Accredited QMS Lead Auditor. Register online here, contact us by email at info@cmsicharleston.com or by calling 843.469.8279.

Day 1
▪    Introduction & Welcome
▪    Gathering of Student Goals & Expectations (CSRs)
▪    Overview of ISO 9001 & ISO/TS 16949 – Part I
▪    Selling QMS to Top Management
▪    The Automotive Process Approach
▪    Overview of ISO 9001 & ISO/TS 16949 – Part II
 
Day 2
▪    Use of Turtle Diagrams for Process Mapping
▪    ISO/TS 16949 Requirements – Clause 4.0, Quality Management System
▪    ISO/TS 16949 Requirements – Clause 5.0, Management Responsibility
▪    ISO/TS 16949 Requirements – Clause 6.0, Resource Management
▪    Overview of AIAG Core Tools (APQP & CP, FMEA, MSA, PPAP & SPC)
▪    ISO/TS 16949 Requirements – Clause 7.0, Product Realization
 
Day 3
▪    ISO/TS 16949 Requirements – Clause 7.0, Product Realization
▪    ISO/TS 16949 Requirements – Clause 8.0, Measurement, Analysis & Improvement
▪    Audit Objectives & Auditor Attributes
▪    Process Auditing Breakout
▪    Writing Audit Findings – NCRs & OFIs
 
Day 4
▪    Reporting Audit Findings
▪    CAPA – Corrective Action & Preventive Action
▪    Closing Out Audit Findings
▪    Closing the Audit Cycle
▪    Evaluating Audit Effectiveness
▪    Final Review/Q&A
▪   Student Goals & Expectations (Reviewed)
▪   Course Examination
 
 

2014 Training Schedule

Lead Auditor Training, ISO 9001:2015 & Management System Academy

Sick of this crazy winter weather? Why not plan a trip to sunny Charleston, SC all while gathering the skills needed to improve customer satisfaction and the process performance? We have just released our 2014 dates for classes, forums & our NEW Management System Academy. As you make your 2014 organizational and professional development plans, we hope that you will consider us as a partner in helping you reach the next level of performance. Be it in a public class, onsite or via an online course, we hope that you will join us in 2014!

Register and pay by Friday, February 14th and save BIG on our March ISO/TS 16949 Lead Internal Auditor Course. Pre-pay by February 14th using promo code "3FOR2" and when you SEND 2 STUDENTS, THE 3rd STUDENT IS FREE!

2014 Public Classes

March 11th-14th  |  Charleston, SC  |  8am-5pm ISO/TS 16949:2009 Lead Internal Auditor Training (32hrs)

Eventbrite - ISO/TS 16949:2009 Lead Internal Auditor Training (32 hrs) 

March 21st  |  Charleston, SC  |  9am-12pm Forum on expected changes to ISO 9001:2015 (Part II)

Eventbrite - ISO 9001:2015 Forum March

September 19th  |  Charleston, SC  |  9am-12pm Forum on expected changes to ISO 9001:2015 (Part III)

Eventbrite - ISO 9001:2015 Forum September

September 23rd-26th  |  Charleston, SC  |  8am-5pm ISO/TS 16949:2009 Lead Internal Auditor Training (32hrs)

Eventbrite - ISO/TS 16949:2009 Lead Internal Auditor Training (32 hrs)

December 9th-12th  |  Location TBD  |  8am-5pm ISO/TS 16949:2009 Lead Internal Auditor Training (32hrs)

Eventbrite - ISO/TS 16949:2009 Lead Internal Auditor Training (32 hrs)

Custom-fit educational solutions based on your specific needs

We believe that customizing your training plan should be simple and completely suitable to your specific needs. We developed the Management System Academy with this in mind. Based on budget (time & expenses), you pick the courses & learning method that works best for you. Itsyour professional development. Make the most of it. Let us help you build the right plan for you and your team. Contact us today to learn more about Management System Academy.

CHOOSE YOUR LEARNING METHOD 1-on-1 Personal Training Onsite Consultation & Mentoring Web-based Classes Video & Tele-Conference Onsite Classes & Workshops Public Classes & Workshops Purchase Course Materials for Self-Study or Train-the-Trainer

TSLA August 2013

TWO Sessions August 27-30, 2013  |  Columbus, IN & Charleston, SC

ISO/TS 16949:2009 Internal Lead Auditor Training (32hrs):  $1495*

SummerSpecialThe courses will be held at the new Harbor Breeze on Patriots Point in beautiful Mt. Pleasant, SC (Charleston). Students attending our Indiana course will be catered to by our great friends - who always receive outstanding hospitality reviews - at Tre Bicchieri in downtown Columbus.

Register online here or by calling 843.469.8279.

Description:   This advanced internal auditing course caters to the full spectrum of auditor responsibilities – from process auditing to audit program management. This course will teach you the fundamental tools necessary to conduct audits using the automotive process approach while providing vital strategic information to top management. Case studies and scenarios make this course fun. If you are looking for a Lead Auditor course for internal processes or supplier quality development, look no further. This course is for you. NEW: We will also discuss the CD1 draft of the proposal ISO 9001:2015 standard and it's potential effects on your management system implementation.

Designed for:  Audit Program Managers, Lead Auditors, Advanced Audit Team Members, Supplier Quality Engineers & Managers, Process Improvement Managers, Quality Directors, Continuous Improvement Managers, Organizational Development Directors, Management Representatives

This course meets or exceeds the training requirements for:

  • Ford Customer-specific Internal Quality Auditor requirements
  • General Motors Customer-specific Internal Quality Auditor requirements

Length:  4 days/32 hours   CEUs:  3.2    A certificate will be given upon successful completion of all course requirements.

*Price include training materials and training facilities for each student.  SEND TWO STUDENTS & THE THIRD STUDENT ADMISSION IS FREE!  Promo Codes: 2for3 for multi-student early registration

All of our instructors are accredited with extensive industry expertise in the respective course(s) they teach.  CVs/Resumes can be provided upon request at any time. Register online here, contact us by email at info@cmsicharleston.com or by calling 843.469.8279.

Day 1
▪    Introduction & Welcome
▪    Gathering of Student Goals & Expectations (CSRs)
▪    Overview of ISO 9001 & ISO/TS 16949 – Part I
▪    Selling QMS to Top Management
▪    The Automotive Process Approach
▪    Overview of ISO 9001 & ISO/TS 16949 – Part II
 
Day 2
▪    Use of Turtle Diagrams for Process Mapping
▪    ISO/TS 16949 Requirements – Clause 4.0, Quality Management System
▪    ISO/TS 16949 Requirements – Clause 5.0, Management Responsibility
▪    ISO/TS 16949 Requirements – Clause 6.0, Resource Management
▪    Overview of AIAG Core Tools (APQP & CP, FMEA, MSA, PPAP & SPC)
▪    ISO/TS 16949 Requirements – Clause 7.0, Product Realization
 
Day 3
▪    ISO/TS 16949 Requirements – Clause 7.0, Product Realization
▪    ISO/TS 16949 Requirements – Clause 8.0, Measurement, Analysis & Improvement
▪    Audit Objectives & Auditor Attributes
▪    Process Auditing Breakout
▪    Writing Audit Findings – NCRs & OFIs
 
Day 4
▪    Reporting Audit Findings
▪    CAPA – Corrective Action & Preventive Action
▪    Closing Out Audit Findings
▪    Closing the Audit Cycle
▪    Evaluating Audit Effectiveness
▪    Final Review/Q&A
▪   Student Goals & Expectations (Reviewed)
▪   Course Examination
 

BOGO Summer Special on Training Courses!

Summer BOGO Special 2013BOGO Summer Special!

Any Public Training

Register Before 6/27

Summer is well on its way and with things heatin' up we thought it was a good time to run a summer special. And not just any old summer special. A BOGO summer special! What's a BOGO? Buy one, get one free. Yep, FREE!

Register for any 2013 Public Training Course from now until June 27th at 7pm and you can send a second person for FREE. No strings attached and no hoops jump through. Just register you and someone else for any 2013 Public Training Course and enter the promo code BOGO2013.

Our next course is coming up in August and it will be here before you know it. So register now while you can get this great deal. You visit our Trainings page to register or here is a listing of all our upcoming trainings.

August 27-30 ISO/TS 16949:2009 Lead Internal Auditor (32 hours) Charleston, SC

August 27-30 ISO/TS 16949:2009 Lead Internal Auditor (32 hours) Columbus, IN

September 26-27 ISO/TS 16949:2009 Standard Overview for Process Owners (16 hours) Charleston, SC

October 8-11 ISO/TS 16949:2009 Lead Internal Auditor (32 hours) Charleston, SC

October 22-25 AS9100C Lead Internal Auditor Training (32hrs) Charleston, SC

November 4-8 Problem Solving Workshop (32hrs) Charleston, SC

November 12-15 ISO/TS 16949:2009 Lead Internal Auditor (32 hours) Columbus, IN

You can see our full list of offerings on our website at acommoncenter.com/what/trainings/. This deal won't come around again so you need to register before 7pm on June 27th. And don't forget to tell your colleagues about this deal!

And while we are on the subject of FREE. Don't forget to check out our FREE resources on acommoncenter.com

ISO/TS 16949 Internal Lead Auditor Training

2 Sessions: March 26-29, 2013 in Columbus, IN | April 2-5, 2013 in Charleston, SC

ISO/TS 16949:2009 Internal Lead Auditor Training (32hrs):  $1495*

charleston sunsetThe courses will be held at the new Harbor Breeze on Patriots Point in beautiful Mt. Pleasant, SC (Charleston). Register online here or by calling 843.469.8279.

Course Description

We hope you will join us in this beautiful beach-front setting sure to promote creativity and relaxation.

This advanced course caters to the full spectrum of ISO 9001 and ISO/TS 16949 auditor responsibilities – from auditing to audit program management.  If you are looking for a Lead Auditor course for internal processes or supplier quality development with a focus on the automotive process auditing and use of the AIAG core tools, look no further.  This course is for you!

This course will teach you the fundamental tools necessary to conduct audits and provide vital strategic information to top management.  You will also learn the requirements associated with properly addressing nonconformities to prevent recurrence and pro-active techniques for effective preventive action.  Real world tools, case studies and scenarios make this course a challenge, but a lot of fun.

This course meets or exceeds the training requirements for:

  • Ford Customer-specific Internal Quality Auditor requirements
  • General Motors Customer-specific Internal Quality Auditor requirements

Length:  4 days/32 hours   CEUs:  3.2    A certificate will be given upon successful completion of all course requirements.

*Price include training materials and training facilities for each student.  SEND TWO STUDENTS & THE THIRD STUDENT ADMISSION IS FREE!  Promo Codes: 2for3 for multi-student early registration  |  ASQ1122 for ASQ Members

All of our instructors are accredited with extensive industry expertise in the respective course(s) they teach.  CVs/Resumes can be provided upon request at any time.  Register online here, contact us by email at jim.thompson@cmsicharleston.com or by calling 843.469.8279.

Course Agenda

DAY ONE - Process Approach and Automotive Core Tools

Session Title Start Finish
1 Chapter 1 - Course Introduction 8:00 8:30
2 Interview Exercise 8:30 9:15
3 Chapter 2 – The Deming Cycle & 8 Principles 9:15 10:00
4 Coffee Break 10:00 10:15
5 Chapter 3 – Process Approach 10:15 12:00
6 Lunch Break 12:00 1:00
 7 Chapter 4 – Risk and Problem Solving 1:00 2:30
 8 Chapter 5 – Variation 2:30 3:00
 9 Coffee break 3:00 3:15
10 Chapter 5 – Variation - continued 3:15 4:30
11 Daily Wrap-up 4:30 5:00

DAY TWO - Review of ISO/TS 16949 Standard

Session Title Start Finish
1 Day 2 Ice Breaker – summarize past day learning 8:00 8:15
2 Chapter 6 – Waste and Lean Manufacturing 8:15 9:00
3 Chapter 6.5 – Overview of ISO/TS 16949 9:00 10:00
4 Coffee break 10:00 10:15
5 Chapter 6.5 – Overview of ISO/TS 16949– continued 10:15 12:00
6 Lunch break 12:00 1:00
7 Chapter 6.5 – Overview of ISO/TS 16949– continued 1:00 3:00
 8 Coffee break 3:00 3:15
 9 Chapter 6.5 – Overview of ISO/TS 16949– continued 3:15 4:30
 10 Daily Wrap-up 4:30 5:00

DAY THREE - Review of ISO/TS 16949 Standard - continued and Auditing Basics

Session Title Start Finish
1 Chapter 6.5 – Overview of ISO/TS 16949– continued 8:00 10:00
2 Coffee Break  10:15 10:30
3 Chapter 6.5 – Overview of ISO/TS 16949– continued 10:30 12:00
4 Lunch Break 12:00 1:00
5 ISO/TS 16949 Quiz 1:00 2:00
 6 Chapter 7 – Audit Trails & Exercise 2:00 3:00
 7 Coffee break 3:00 3:15
 8 Chapter 8 – Audit Program Management 3:15 3:30
9 Chapter 8 – Audit Scheduling Workshop 3:30 4:15
10 Chapter 8 – Audit Program Management - cont. 4:15 5:00

 DAY FOUR - Auditing Basics - continued and Exam

Session Title Start Finish
1 Chapter 9 – Audit Reporting 8:00 8:45
2 Chapter 10 – Nonconformances 8:45 9:00
3 NCR Case Studies Workshop 9:00 10:00
4 Coffee break 10:00 10:15
5 Chapter 11 – Corrective Actions 10:15 11:15
6 Corrective Actions workshop 11:15 12:00
7 Lunch Break 12:00 1:00
8 Chapter 12 – Approach to the Audit 1:00 1:30
9 Course Conclusions and Student Feedback 1:30 2:00
10 Exam 2:00 4:00

 

Last Call for August Training

LAST CALL FOR THE AUGUST 27-30, 2012 TRAINING CLASS

ISO/TS 16949:2009 – Lead Internal Auditor Training (32hrs)  |  Columbus, IN

Date:  August 27th-30th, 2012  |  Columbus, Indiana

Description:   This advanced internal auditing course caters to the full spectrum of auditor responsibilities – from process auditing to audit program management.   This course will teach you the fundamental tools necessary to conduct audits using the automotive process approach while providing vital strategic information to top management.  Case studies and scenarios make this course fun.  If you are looking for a Lead Auditor course for internal processes or supplier quality development, look no further.  This course is for you.

Designed for:  Audit Program Managers, Lead Auditors, Advanced Audit Team Members, Supplier Quality Engineers & Managers, Process Improvement Managers, Quality Directors, Continuous Improvement Managers, Organizational Development Directors, Management Representatives

Course Agenda  |  Click here to launch our Course Registration Form

Day 1

  • Introduction & Welcome
  • Gathering of Student Goals & Expectations (CSRs)
  • Overview of ISO 9001 & ISO/TS 16949 – Part I
  • Selling QMS to Top Management
  • The Automotive Process Approach
  • Overview of ISO 9001 & ISO/TS 16949 – Part II

Day 2

  • Use of Turtle Diagrams for Process Mapping
  • ISO/TS 16949 Requirements – Clause 4.0, Quality Management System
  • ISO/TS 16949 Requirements – Clause 5.0, Management Responsibility
  • ISO/TS 16949 Requirements – Clause 6.0, Resource Management
  • Overview of AIAG Core Tools (APQP & CP, FMEA, MSA, PPAP & SPC)
  • ISO/TS 16949 Requirements – Clause 7.0, Product Realization

Day 3

  • ISO/TS 16949 Requirements – Clause 7.0, Product Realization
  • ISO/TS 16949 Requirements – Clause 8.0, Measurement, Analysis & Improvement
  • Audit Objectives & Auditor Attributes
  • Process Auditing Breakout
  • Writing Audit Findings – NCRs & OFIs

Day 4

  • Reporting Audit Findings
  • CAPA – Corrective Action & Preventive Action
  • Closing Out Audit Findings
  • Closing the Audit Cycle
  • Evaluating Audit Effectiveness
  • Final Review/Q&A
  • Student Goals & Expectations (Reviewed)
  • Course Examination
Cost is $1495/student*
Consultant Profile - Monty:  Monty is a foremost expert in international standards for quality and environmental practices.  He has held titles such as Better Idea Quality Manager for The Ford Motor Company, Corporate Manager of Quality & Compliance and Corporate Director of Quality & Engineering among others during his career.Monty has been the responsible change agent for the transformation of manufacturing and assembly plants to improve profits and performance scorecards.  He has spent an equal amount of time helping to grow the top line of several billion-dollar companies within the organizational improvement, cost reduction, supply chain develpment and executive development fields.

Today Monty works as a consultant, training instructor and auditor focusing on helping organizations from various industries achieve and maintain certifications to various international standards such as ISO 9001:2008, ISO 14001:2004 and ISO/TS 16949:2009.  Monty works with various organizations around the world with an emphasis on automotive OEM’s and their supply chains.  His primary focus is in the auditing field where he has averaged over 200 audit days per year as a contracted Lead Auditor to 2 different registrar’s all over the globe.Awards & Accomplishments

-RABQSA QMS Lead Auditor certification -IATF TS16949:2009 Lead Auditor certification -AIAG QS9000:1998 Lead Auditor certification -ISO 14001:2004 Lead Auditor certification -ISO 9001:2008 Lead Auditor certification -Member of AIAG Supplier Focus Group that interacts with the Board of Governor’s for QS9000 interpretations and compliance’s. -One of the first 3 people worldwide to hold the Lead Auditor certification for TS16949:2002 -Performed the first audit in the world to the TS16949:2002 standard. -Earned 7 varsity letters in high school and 4 in college

*Call or see website for course desriptions, pricing, terms & conditions.

Click here to launch our Course Registration Form

Learn more about Monty & Other SMEs    |    Contact Us

2012 Public Training Announced

We are very excited to announce our 2012 Public Course Offerings for the Charleston, South Carolina and Columbus, Indiana regions.  In addition to the highest quality training courses available, we are raising the bar in 2012 by mixing work with play.  A key initiative in 2012 is to increase the value of each student's experience by combining elements of fun, vacation and relaxation into each course offering.  Whether it is lesson's from the beach or entertainment options provided after-hours, we have raised the bar this year on what our customers should expect from attending a training course.  Don't just attend, experience. Visit our Training page for a full listing of course prices and to register.

2012 Public Course Offerings

Month Date(s) Course Description Location
Feb 20-23 ISO/TS 16949:2009 - Lead Internal Auditor Training (32hrs) Columbus, IN
  29 ISO 9001:2008 - Standard Overview for Top Management (4hrs) Charleston, SC
  29 ISO/TS 16949:2009 - Standard Overview for Top Management (4hrs) Charleston, SC
Mar 12-15 ISO 9001:2008 - Lead Internal Auditor Training (32hrs) Charleston, SC
  27-28 ISO/TS 16949:2009 - Standard for Process Owners (16hrs) Charleston, SC
Apr 5 AS9100C - Standard Overview for Top Management (4hrs) Charleston, SC
  17-18 ISO 9001:2008 - Standard for Process Owners (16hrs) Charleston, SC
  19 CAPA for Process Owners (8hrs) Charleston, SC
May 7-10 ISO/TS 16949:2009 - Lead Internal Auditor Training (32hrs) Charleston, SC
  21-24 ISO 14001:2004 - Lead Internal Auditor Training (32hrs) Columbus, IN
Jun 5-6 ISO/TS 16949:2009 - Standard for Process Owners (16hrs) Charleston, SC
  18-21 AS9100C - Lead Internal Auditor Training (32hrs) Charleston, SC
Jul 12 ISO 9001:2008 - Standard Overview for Top Management (4hrs) Charleston, SC
  12 ISO/TS 16949:2009 - Standard Overview for Top Management (4hrs) Charleston, SC
  24-25 AS9100C - Standard for Process Owners (16hrs) Charleston, SC
Aug 13-16 ISO 9001:2008 - Lead Internal Auditor Training (32hrs) Columbus, IN
  27-30 ISO/TS 16949:2009 - Lead Internal Auditor Training (32hrs) Columbus, IN
  31 CAPA for Process Owners (8hrs) Columbus, IN
Sep 4-5 ISO 9001:2008 - Standard for Process Owners (16hrs) Columbus, IN
  18-19 ISO/TS 16949:2009 - Standard for Process Owners (16hrs) Columbus, IN
Oct 8-11 ISO 14001:2004 - Lead Internal Auditor Training (32hrs) Charleston, SC
  15-18 ISO/TS 16949:2009 - Lead Internal Auditor Training (32hrs) Charleston, SC
  25 AS9100C - Standard Overview for Top Management (4hrs) Charleston, SC
  25 Quality in Healthcare - Overview (4hrs) Charleston, SC
Nov 5-9 Problem Solving - Workshop (40hrs) Charleston, SC
Dec 10-13 ISO/TS 16949:2009 - Lead Internal Auditor Training (32hrs) Columbus, IN
  17-20 AS9100C - Lead Internal Auditor Training (32hrs) Charleston, SC

October Course Quickly Approaching

LAST CALL FOR OCTOBER 2011 COURSE

ISO/TS 16949:2009 Internal Lead Auditor Training (32hrs)  |  October 24-27, 2011 - Charleston, SC

Additional course dates:

November 14-17, 2011 - Columbus, IN December 12-15, 2011 - Charleston, SC 

Course Description

Join us at The Tides - Folly Beach, SC.  Bring your family or friends so you can join them for fun in the sun in between classes!  Group rates starting at only $129/night with advanced registration.

This advanced course caters to the full spectrum of ISO 9001 and ISO/TS 16949 auditor responsibilities – from auditing using the most effective automotive process approach to audit program management.  If you are looking for a Lead Auditor course for internal processes or supplier quality development with a focus on the automotive process auditing and use of the AIAG core tools, look no further. This course is for you!

This course will teach you the fundamental tools necessary to conduct audits and provide vital strategic information for SELLING your findings to top management in order to improve organizational objectives. You will also learn the requirements associated with properly addressing nonconformities to prevent recurrence and pro-active techniques for evaluating business risks. Real world tools, case studies and scenarios make this course a challenge, but a lot of fun.

This course meets or exceeds the training requirements for:

  • Ford Customer-specific Internal Quality Auditor requirements
  • General Motors Customer-specific Internal Quality Auditor requirements

Length: 4 days/32 hours CEUs: 3.2 A certificate will be given upon successful completion of all course requirements.

ISO/TS 16949:2009 Internal Lead Auditor Training (32hrs): $1495*

*Price include training materials and training facilities for each student.  SEND TWO STUDENTS & THE THIRD STUDENT ADMISSION IS FREE with our 30-day Pre-Pay Option!   To register, reach us by email at jim.thompson@cmsicharleston.com or by calling 843.469.8279.

All of our instructors are accredited with extensive industry expertise in the respective course(s) they teach. CVs/Resumes can be provided upon request at any time. To register, complete our Course Registration Form, contact us by email at jim.thompson@cmsicharleston.com or by calling 843.469.8279.

Course Agenda

DAY ONE

Title

Start

Finish

Chapter 1 - Course Introduction

8:00

8:30

Interview Exercise

8:30

9:15

Chapter 1.5 – Introduction to ISO / TS 16949 including CSRs

9:15

10:00

Break

10:00

10:15

Team Exercise – Documentation requirements

10:15

10:45

Chapter 2 – The Deming Cycle & 8 QMS Principles

10:45

11:30

Team Exercise – Customer Focus

11:30

12:00

Lunch Break

12:00

1:00

Chapter 3 – Process Approach (includes multiple exercises and role play scenarios)

1:00

4:00

Daily Wrap-up

4:00

4:30

 DAY TWO

Title

Start

Finish

Day 2 Ice Breaker – summarize past day learning

8:00

8:15

Chapter 3.5 – APQP, Control Plan and PPAP

8:15

10:00

Break

10:00

10:15

Team Exercise – PPAP Case Study – Control Plan

10:15

10:45

Chapter 3.5 – APQP, Control Plan and PPAP - continued

10:45

12:00

Lunch break

12:00

1:00

Chapter 4 – Risk and Problem Solving

1:00

2:00

Team Exercise – PPAP Case Study- FMEA

2:00

2:30

Coffee break

2:30

2:45

Chapter 4 – Risk and Problem Solving – continued

2:45

3:15

Team Exercise – Pokayoke

3:15

4:00

Daily Wrap-up

4:00

4:30

DAY THREE

Title

Start

Finish

Day 3 Ice Breaker – summarize past day learning

8:00

8:15

Chapter 5 – Variation -MSA

8:15

9:00

Team Exercise – PPAP Case Study –MSA

9:00

9:30

Coffee Break

 9:30

9:45

Chapter 5 – Variation -SPC

9:45

10:30

Team Exercise – PPAP Case Study –SPC

10:30

11:00

Chapter 6 – Waste and Lean Manufacturing

11:00

12:00

Lunch Break

12:00

1:00

ISO/TS 16949 Quiz

1:00

2:00

Chapter 7 – Audit Trails & Role Play Exercise

2:00

2:30

Coffee break

2:30

2:45

Chapter 8 – Nonconformances and Team Exercise

2:45

4:30

DAY FOUR

Title

Start

Finish

Closing Meeting Role Play – PresentNCRResults

8:00

10:00

Coffee break

10:00

10:15

Chapter 9 – Corrective Actions and Team Exercise

10:15

11:00

Chapter 10 – Audit Reporting

11:00

11:30

Chapter 11 – Audit Program Management

11:30

12:00

Lunch Break

12:00

1:00

Chapter 12 – Approach to the Audit

1:00

1:30

Course Conclusions and Student Feedback

1:30

2:00

Exam

2:00

4:00

 NOTE: All PPAP case study exercises also include instructor led role play scenarios

Click here to launch our Course Registration Form.

New Public Training Dates Announced

ISO/TS 16949:2009 Internal Lead Auditor Training (32hrs)

September 12-15, 2011 - Columbus, IN October 24-27, 2011 - Charleston, SC November 14-17, 2011 - Columbus, IN December 12-15, 2011 - Charleston, SC

Course Description

This advanced course caters to the full spectrum of ISO 9001 and ISO/TS 16949 auditor responsibilities – from auditing using the most effective automotive process approach to audit program management.  If you are looking for a Lead Auditor course for internal processes or supplier quality development with a focus on the automotive process auditing and use of the AIAG core tools, look no further. This course is for you!

This course will teach you the fundamental tools necessary to conduct audits and provide vital strategic information for SELLING your findings to top management in order to improve organizational objectives. You will also learn the requirements associated with properly addressing nonconformities to prevent recurrence and pro-active techniques for evaluating business risks. Real world tools, case studies and scenarios make this course a challenge, but a lot of fun.

This course meets or exceeds the training requirements for:

  • Ford Customer-specific Internal Quality Auditor requirements
  • General Motors Customer-specific Internal Quality Auditor requirements

Length: 4 days/32 hours CEUs: 3.2 A certificate will be given upon successful completion of all course requirements.

ISO/TS 16949:2009 Internal Lead Auditor Training (32hrs): $1495*

*Price include training materials and training facilities for each student. SEND TWO STUDENTS & THE THIRD STUDENT ADMISSION IS FREE with our 30-day Pre-Pay Option!  To register, reach us by email at jim.thompson@cmsicharleston.com or by calling 843.469.8279.

All of our instructors are accredited with extensive industry expertise in the respective course(s) they teach. CVs/Resumes can be provided upon request at any time. To register, complete our Course Registration Form, contact us by email at jim.thompson@cmsicharleston.com or by calling 843.469.8279.

Course Agenda

DAY ONE - Process Approach and Automotive Core Tools

Session Title Start Finish
1 Chapter 1 - Course Introduction 8:00 8:30
2 Interview Exercise 8:30 9:15
3 Chapter 2 – The Deming Cycle & 8 Principles 9:15 10:00
4 Coffee Break 10:00 10:15
5 Chapter 3 – Process Approach 10:15 12:00
6 Lunch Break 12:00 1:00
7 Chapter 4 – Risk and Problem Solving 1:00 2:30
8 Chapter 5 – Variation 2:30 3:00
9 Coffee break 3:00 3:15
10 Chapter 5 – Variation - continued 3:15 4:30
11 Daily Wrap-up 4:30 5:00

DAY TWO - Review of ISO/TS 16949 Standard

Session Title Start Finish
1 Day 2 Ice Breaker – summarize past day learning 8:00 8:15
2 Chapter 6 – Waste and Lean Manufacturing 8:15 9:00
3 Chapter 6.5 – Overview of ISO/TS 16949 9:00 10:00
4 Coffee break 10:00 10:15
5 Chapter 6.5 – Overview of ISO/TS 16949– continued 10:15 12:00
6 Lunch break 12:00 1:00
7 Chapter 6.5 – Overview of ISO/TS 16949– continued 1:00 3:00
8 Coffee break 3:00 3:15
9 Chapter 6.5 – Overview of ISO/TS 16949– continued 3:15 4:30
10 Daily Wrap-up 4:30 5:00

DAY THREE - Review of ISO/TS 16949 Standard - continued and Auditing Basics

Session Title Start Finish
1 Chapter 6.5 – Overview of ISO/TS 16949– continued 8:00 10:00
2 Coffee Break 10:15 10:30
3 Chapter 6.5 – Overview of ISO/TS 16949– continued 10:30 12:00
4 Lunch Break 12:00 1:00
5 ISO/TS 16949 Quiz 1:00 2:00
6 Chapter 7 – Audit Trails & Exercise 2:00 3:00
7 Coffee break 3:00 3:15
8 Chapter 8 – Audit Program Management 3:15 3:30
9 Chapter 8 – Audit Scheduling Workshop 3:30 4:15
10 Chapter 8 – Audit Program Management - cont. 4:15 5:00

DAY FOUR - Auditing Basics - continued and Exam

Session Title Start Finish
1 Chapter 9 – Audit Reporting 8:00 8:45
2 Chapter 10 – Nonconformances 8:45 9:00
3 NCR Case Studies Workshop 9:00 10:00
4 Coffee break 10:00 10:15
5 Chapter 11 – Corrective Actions 10:15 11:15
6 Corrective Actions workshop 11:15 12:00
7 Lunch Break 12:00 1:00
8 Chapter 12 – Approach to the Audit 1:00 1:30
9 Course Conclusions and Student Feedback 1:30 2:00
10 Exam 2:00 4:00

Click here to launch our Course Registration Form.

April 2011 Graduates

April 2011 Graduating Class - ISO/TS Lead Internal Auditors

Congratulations to the 15 students that attended and successfully completed the April 11-14, 2011 ISO/TS Lead Internal Auditors training course on Folly Beach (Charelston, SC). 

Student Satisfaction Ranking of Course = 97%
 
Quality professionals from all over the globe traveled to The Tides at Folly Beach for this 4-day workshop aimed at improving organizational performance and customer satisfaction.  32-hours of workshops, roll play, quizzes and other activities made this an enjoyable course while teaching students the technical requirements of an internal auditor within the tough industry of the automotive sector - all from the comforts of the beach!
 
"We have made various changes to our course material, including the addition of IATF Lead Auditor Glenn Schnauber to our team", stated co-instructor Jim Thompson.  "Glenn has brought many years of valueable experience to the improvement of our course materials and overall approach.  It is great to work with someone as passionate as Glenn in teaching others about how quality management systems should work." 
 
"The charisma and passion of the instructors was first class", stated one of the participants.  "The way the message is delivered makes it easy for the students to get it.  Thank you for excellent instruction!"
 
Several attendees used this opportunity to invite their significant others to relax and enjoy the beautiful Charleston weather while class was in session.  "We are going to explore this approach in the future - coupling professional development, that is often times a business requirement, with an opportunity to enjoy your surroundings with a travel partner.  This approach may be much more appealing to busy, traveling professionals when compared to the traditional approach of courses being held near major airports", adds Jim Thompson.
 
Concentric has increased it's public course offerings in 2011 with various ISO/TS 16949 Lead Internal Auditor courses scheduled throughout the US.  Classes will soon be offered in China and India as well. 

ISO/TS 16949 Internal Lead Auditor Training

Training Date:  April 11th-14th, 2011

Click here to launch our Course Registration Form.

ISO/TS 16949:2009 Internal Lead Auditor Training (32hrs):  $1495*

At the beautiful ocean-front Tides at Folly Beach (Charleston, SC) - http://www.tidesfollybeach.com

Course Description

We hope you will join us in this beautiful beach-front setting sure to promote creativity and relaxation.

This advanced course caters to the full spectrum of ISO 9001 and ISO/TS 16949 auditor responsibilities – from auditing to audit program management.  If you are looking for a Lead Auditor course for internal processes or supplier quality development with a focus on the automotive process auditing and use of the AIAG core tools, look no further.  This course is for you!

This course will teach you the fundamental tools necessary to conduct audits and provide vital strategic information to top management.  You will also learn the requirements associated with properly addressing nonconformities to prevent recurrence and pro-active techniques for effective preventive action.  Real world tools, case studies and scenarios make this course a challenge, but a lot of fun.

This course meets or exceeds the training requirements for:

  • Ford Customer-specific Internal Quality Auditor requirements
  • General Motors Customer-specific Internal Quality Auditor requirements

Length:  4 days/32 hours   CEUs:  3.2    A certificate will be given upon successful completion of all course requirements. 

*Price include training materials and training facilities for each student.  SEND TWO STUDENTS & THE THIRD STUDENT ADMISSION IS FREE!   Premium ocean-front rooms at discounted rates available at The Tides for students as low as $139/night (if booked by 14-Feb) or $149/night (if booked by 11-Mar).  RATES WILL INCREASE TO $199/night AFTER MARCH 11th!   To register, reach us by email at jim.thompson@cmsicharleston.com or by calling 843.469.8279.

All of our instructors are accredited with extensive industry expertise in the respective course(s) they teach.  CVs/Resumes can be provided upon request at any time.  To register, complete our Course Registration Form, contact us by email at jim.thompson@cmsicharleston.com or by calling 843.469.8279.

Course Agenda

DAY ONE - Process Approach and Automotive Core Tools

Session Title Start Finish
1    Chapter 1 - Course Introduction 8:00 8:30
2    Interview Exercise 8:30 9:15
3    Chapter 2 – The Deming Cycle & 8 Principles 9:15 10:00
4    Coffee Break 10:00 10:15
5    Chapter 3 – Process Approach 10:15 12:00
6    Lunch Break 12:00 1:00
 7    Chapter 4 – Risk and Problem Solving 1:00 2:30
 8    Chapter 5 – Variation 2:30 3:00
 9    Coffee break 3:00 3:15
10    Chapter 5 – Variation - continued 3:15 4:30
11    Daily Wrap-up 4:30 5:00

DAY TWO - Review of ISO/TS 16949 Standard

Session Title Start Finish
1    Day 2 Ice Breaker – summarize past day learning 8:00 8:15
2    Chapter 6 – Waste and Lean Manufacturing 8:15 9:00
3    Chapter 6.5 – Overview of ISO/TS 16949 9:00 10:00
4    Coffee break 10:00 10:15
5    Chapter 6.5 – Overview of ISO/TS 16949– continued 10:15 12:00
6    Lunch break 12:00 1:00
7    Chapter 6.5 – Overview of ISO/TS 16949– continued 1:00 3:00
 8    Coffee break 3:00 3:15
 9    Chapter 6.5 – Overview of ISO/TS 16949– continued 3:15 4:30
 10    Daily Wrap-up 4:30 5:00

DAY THREE - Review of ISO/TS 16949 Standard - continued and Auditing Basics

Session Title Start Finish
1    Chapter 6.5 – Overview of ISO/TS 16949– continued 8:00 10:00
2   Coffee Break  10:15 10:30
3    Chapter 6.5 – Overview of ISO/TS 16949– continued 10:30 12:00
4    Lunch Break 12:00 1:00
5    ISO/TS 16949 Quiz 1:00 2:00
 6    Chapter 7 – Audit Trails & Exercise 2:00 3:00
 7    Coffee break 3:00 3:15
 8    Chapter 8 – Audit Program Management 3:15 3:30
9    Chapter 8 – Audit Scheduling Workshop 3:30 4:15
10    Chapter 8 – Audit Program Management - cont. 4:15 5:00

 DAY FOUR - Auditing Basics - continued and Exam 

Session Title Start Finish
1    Chapter 9 – Audit Reporting 8:00 8:45
2    Chapter 10 – Nonconformances 8:45 9:00
NCR Case Studies Workshop 9:00 10:00
4    Coffee break 10:00 10:15
5    Chapter 11 – Corrective Actions 10:15 11:15
6    Corrective Actions workshop 11:15 12:00
7   Lunch Break 12:00 1:00
Chapter 12 – Approach to the Audit 1:00 1:30
9    Course Conclusions and Student Feedback 1:30 2:00
10    Exam 2:00 4:00

Click here to launch our Course Registration Form.

FAQs - Concentric's TS 16949 Lead Internal Auditor Course

Why our TS Internal Lead Auditor Course is the Best

 

Instructors are Glenn Schnauber and Jim Thompson.  Glenn is the Super Lead Auditor for Bureau Veritas and preferred instructor for Cummins' auditors.  Jim Thompson is an accredited QMS Lead Auditor through RABQSA and QMI-SAI Global.  The instructors have a combined automotive work experience of over 35 years.

  • Is the course a "TS 16949 Certified" course? No - There is no 1st or 2nd party accredited auditor class for TS.  There is only one certified course for TS (3rd party) and only one service provider in the country (Plexus).  Furthermore, you can't simple go and take this course and exam.  You have to be a 3rd party auditor and be sponsored/selected by an accredited registration body for TS.  This course is quite expensive and would only be applicable if you were planning a long road of audits in order to work as a registration auditor.
  • There are RABQSA accredited courses for ISO 9001:2008 that traditionally annotate "with automotive requirements", but you should never see a course that claims to be an "accredited" or "certified TS 16949 lead auditor".
  • Our TS 16949 Internal Lead Auditor class meets requirements well beyond the RABQSA course material by complying with Ford and GM internal auditor training requirements.
  • We do not waste a full day discussing the requirements that are only applicable to 3rd party registration auditors.  That is not our target audience.  Our goal is to focus on presenting value-added findings to your leadership team using the automotive process approach.
  • Our material is always the most up-to-date.  We do not print bulk amounts of binders.  We update our materials constantly so that our students have the latest information, tools and techniques in the market.  We print course materials once the final headcount for the course has been determined.
  • What is the advantage to RABQSA if we are not going outside, if any?  Unless you are going outside of the company to audit as a profession, there is no advantage.  Our course costs less, focuses on the needs on internal auditors in the automotive industry and allows for direct interaction with the instructors before and after the training week is complete.

Should you have any additional questions, feel free to contact me at jim.thompson@cmsicharleston.com or 843.469.8279.

To register for the April 11-14 class, visit:  http://cmsicharleston.com.  Note: The hotel price goes up after March 11th, so register early to get our block room reduced rate at $149/night.  Registration is simple as we take MasterCard, Visa, American Express and Discover.