workshop

7-Day Quality Challenge: Win a Ticket to ASQ Charleston's Lowcountry Quality Conference

ASQ Charleston is hosting the Lowcountry Quality Conference on April 24th & 25th and we are proud to be participating this year (You can get more information on the conference here). With all the excitement around the conference for all the great speakers and fun tours, we want to give away a FREE ticket to the conference to one lucky person. Lowcountry Quality Conference

So, here's what we're doing. It's a 7-Day Quality Challenge! And the details are:

Prize One Ticket the Lowcountry Quality Conference April 24-25, 2014 (A $179 Value)

Logistics One question a day. One entry per correct answer. You can answer over any platform – Blog Comment, Email reply, Twitter with #LCQ2014, Facebook Comment or LinkedIn Comment. Play along from Friday, April 4th to Thursday, April 10th. We'll announce the winner on Friday, April 11th. Happy Weekend!

Timeline Now: Get Excited! Friday, April 4th: We will announce, email, post, give you the first Quality trivia question. Then a new question each day after that until Thursday, April 10th. Friday, April 11th: We will announce the winner April 24th-25th: Enjoy the Lowcountry Quality Conference

The theme this year for ASQ Charleston's Lowcountry Quality Conference is Quality in Practice. This year the conference will include great speakers, workshops, exhibitors and 3 VIP Tours. The tours will be of the Clemson Wind Power Turbine Testing Cell, Charleston Water Systems Treatment Facility and Carnival Fantasy Cruise Ship.

You can check out all the details at the conference website.

2014 Lowcountry Quality Conference

April 24th-25th, 2014 (plus bonus tour on 26th!) Lowcountry Quality Conference

ASQ Charleston is hosting the 2014 Lowcountry Quality Conference. The host for the conference is ASQ Section 1122, which represents the greater Charleston, South Carolina Metro Area. Conference news, speaker status, agenda and other details will be posted on our website at http://asq.org/sections/mini-sites/1122/index.html.

Ticketing:

Before April 1, 2014: $159 for both days, $79 for Thursday only, $99 for Friday only After April 1, 2014: $179 for both days, $89 for Thursday only, $129 for Friday only

PURCHASE TICKETS

*Fees include: breakfast and lunch on Thursday + breakfast, refreshments, full buffet lunch on Friday

Tour Options:

  1. Clemson Wind Power Turbine Testing Cell (Thursday afternoon)
  2. Charleston Water Systems Treatment Facility (Thursday afternoon)
  3. Carnival Fantasy Cruise Ship (Saturday)

VIEW CONFERENCE SCHEDULE

Hotel:

Guests coming in from outside of the area are encouraged to book a room at our discounted rate of $129/night using group block name "American Society for Quality - ASQ" at the time of making reservations. Each individual guest must make his/her own reservation by calling 843.744.4422 by 3/27/14. All reservations must be accompanied by a first night room deposit or guaranteed with a major credit card.

Crowne Plaza YouTube Video & Online Hotel Booking

Attendees will receive 0.7 RU’s per day

2014 Training Schedule

Lead Auditor Training, ISO 9001:2015 & Management System Academy

Sick of this crazy winter weather? Why not plan a trip to sunny Charleston, SC all while gathering the skills needed to improve customer satisfaction and the process performance? We have just released our 2014 dates for classes, forums & our NEW Management System Academy. As you make your 2014 organizational and professional development plans, we hope that you will consider us as a partner in helping you reach the next level of performance. Be it in a public class, onsite or via an online course, we hope that you will join us in 2014!

Register and pay by Friday, February 14th and save BIG on our March ISO/TS 16949 Lead Internal Auditor Course. Pre-pay by February 14th using promo code "3FOR2" and when you SEND 2 STUDENTS, THE 3rd STUDENT IS FREE!

2014 Public Classes

March 11th-14th  |  Charleston, SC  |  8am-5pm ISO/TS 16949:2009 Lead Internal Auditor Training (32hrs)

Eventbrite - ISO/TS 16949:2009 Lead Internal Auditor Training (32 hrs) 

March 21st  |  Charleston, SC  |  9am-12pm Forum on expected changes to ISO 9001:2015 (Part II)

Eventbrite - ISO 9001:2015 Forum March

September 19th  |  Charleston, SC  |  9am-12pm Forum on expected changes to ISO 9001:2015 (Part III)

Eventbrite - ISO 9001:2015 Forum September

September 23rd-26th  |  Charleston, SC  |  8am-5pm ISO/TS 16949:2009 Lead Internal Auditor Training (32hrs)

Eventbrite - ISO/TS 16949:2009 Lead Internal Auditor Training (32 hrs)

December 9th-12th  |  Location TBD  |  8am-5pm ISO/TS 16949:2009 Lead Internal Auditor Training (32hrs)

Eventbrite - ISO/TS 16949:2009 Lead Internal Auditor Training (32 hrs)

Custom-fit educational solutions based on your specific needs

We believe that customizing your training plan should be simple and completely suitable to your specific needs. We developed the Management System Academy with this in mind. Based on budget (time & expenses), you pick the courses & learning method that works best for you. Itsyour professional development. Make the most of it. Let us help you build the right plan for you and your team. Contact us today to learn more about Management System Academy.

CHOOSE YOUR LEARNING METHOD 1-on-1 Personal Training Onsite Consultation & Mentoring Web-based Classes Video & Tele-Conference Onsite Classes & Workshops Public Classes & Workshops Purchase Course Materials for Self-Study or Train-the-Trainer

Forum on changes to ISO 9001:2015

Calling all Quality Professionals | Forum on Changes to ISO 9001:2015

Quality Professionals from Charleston, SC and the surrounding region are invited to attend an open forum on expected changes to the ISO 9001:2015 International Standard. This forum will be the first in a series of updates from local subject-matter experts aimed at assisting regional organizations in their preparation of the upgrade to the new standard. The panel of experts will include veterans from various sectors such as automotive, aerospace, environmental and information security to discuss the potential impacts on various industry-specific standards (ISO/TS 16949, AS9100, ISO 27001 and ISO 14001).

Let the voice of your organization be heard

We will also be joined by Denise Robitaille, core member of the United States TAG (Technical Advisory Group) to discuss the latest Committee Draft, global feedback thus far and the next steps in the updating process. Her participation in this forum also allows each participant to voice their questions, comments or recommendation related to proposed changes.

AGENDA
8:30am    Check-in & Networking (Light breakfast buffet included)
9:00am    Introduction
9:15am     Keynote presentation by Denise Robitaille from US TAG
10:00am  Overview of significant changes
10:15am   Industry-specific breakout sessions
11:00am  Participant Voice of Customer (VOC) feedback for US TAG
11:15am   Recommendations for action moving forward
11:30am  Adjourned (end of forum in conference space)
Noon        Lunch discussion with panelists (interested attendees are invited to an open lunch at their own expense in the restaurant)
 
LOCATION
Harbor Breeze (next to Omar Shrine Temple)
176 Patriot's Point Blvd
Mount Pleasant, SC 29464
(843) 606-2110
 

Denise Robitaille HeadshotAbout the Keynote Speaker:  Denise Robitaille is the author of The Corrective Action Handbook and The Management Review Handbook, as well as numerous articles on quality. She is a consultant, writer and trainer.  Denise is also a RAB Certified Lead Assessor and CQA.  Much of her work involves assisting companies implement and maintain ISO 9001 systems.  An international speaker, she has given talks on a variety of quality issues. Denise is a member of the executive committee of ASQ Boston Section and an instructor for the ASQ Boston Education Program. Her work has encompassed companies in a variety of markets, including machine shops, printed circuit board industries, bio-pharmaceutical devices, packaging industry, distributors, navigational instrumentation, and power transmission manufacturing. She holds a Bachelor’s Degree from the University of Massachusetts at Amherst. Eventbrite - ISO 9001:2015 Forum

ISO 9001:20XX Forum

SAVE THE DATE | Friday, August 23rd, 2013

Concentric will host a panel of experts to discuss potential changes to come with the next release of ISO 9001, expected sometime in 2015. The panel of experts will also include veterans from various sectors such as automotive, aerospace, environmental and information security to discuss the potential impacts on different industry standards.

We will also be joined by a core member of the United States TAG (Technical Advisory Group) to discuss the latest Committee Draft, global feedback thus far and the next steps in the updating process.

Stay tuned and save the date. This event will be free of charge and include refreshments and a light breakfast.

Kind regards,

Jim Thompson, President - Concentric Management Systems, Inc.

p.s. To read more about some of the initial significant changes, read our latest blog here: acommoncenter.com/iso-9001_20xx

BOGO Summer Special on Training Courses!

Summer BOGO Special 2013BOGO Summer Special!

Any Public Training

Register Before 6/27

Summer is well on its way and with things heatin' up we thought it was a good time to run a summer special. And not just any old summer special. A BOGO summer special! What's a BOGO? Buy one, get one free. Yep, FREE!

Register for any 2013 Public Training Course from now until June 27th at 7pm and you can send a second person for FREE. No strings attached and no hoops jump through. Just register you and someone else for any 2013 Public Training Course and enter the promo code BOGO2013.

Our next course is coming up in August and it will be here before you know it. So register now while you can get this great deal. You visit our Trainings page to register or here is a listing of all our upcoming trainings.

August 27-30 ISO/TS 16949:2009 Lead Internal Auditor (32 hours) Charleston, SC

August 27-30 ISO/TS 16949:2009 Lead Internal Auditor (32 hours) Columbus, IN

September 26-27 ISO/TS 16949:2009 Standard Overview for Process Owners (16 hours) Charleston, SC

October 8-11 ISO/TS 16949:2009 Lead Internal Auditor (32 hours) Charleston, SC

October 22-25 AS9100C Lead Internal Auditor Training (32hrs) Charleston, SC

November 4-8 Problem Solving Workshop (32hrs) Charleston, SC

November 12-15 ISO/TS 16949:2009 Lead Internal Auditor (32 hours) Columbus, IN

You can see our full list of offerings on our website at acommoncenter.com/what/trainings/. This deal won't come around again so you need to register before 7pm on June 27th. And don't forget to tell your colleagues about this deal!

And while we are on the subject of FREE. Don't forget to check out our FREE resources on acommoncenter.com

And the Winner is...

Congratulations Glenda Montgomery of Charleston, SC!

Glenda Montgomery

 

Glenda Montgomery Quality Assurance/Continuous Improvement/Certified Six Sigma Master Black Belt/Project Management Professional Charleston, SC

 

 

 

Thank you everyone for following and submitting answers! We had a great time getting all the answers and hearing from everyone. Here are all the questions and answers:

1. Why can’t investigators start root cause analysis steps for the missing Malaysian Flight 370? The problem has not yet be defined... or identified. You have to know what the problem is before finding a root cause(s).

2. What does PDSA mean? Plan, Do, Study, Act

3. Which two international standards does ISO 19011 support? ISO 9000 Quality Management and ISO 14000 Environmental Management

4. ISO/TS 16949 is frequently referred to as “TS”. What does TS mean in TS 16949? Technical Standard

5. What does FMEA mean? Failure Mode and Effects Analysis

6. Complete this sentence. “A problem well stated is a problem half _____ .” - Charles F. Kettering Solved

7. Which SC-based automotive OEM just announced a $1 billion investment in expanding? BMW. You can read about here.

The Charleston Section of ASQ (American Society for Quality) will hold its annual quality conference on April 24th & 25th. The Lowcountry Quality Conference is a fun, local, 3-day event aimed at improving the quality of your products and/or services. The conference consists of a blend of technical workshops, 3 options for an in-depth tour of some of the best of Charleston, social networking events, and talks from some of the most profound quality practitioners in the world. This year features a dozen talks and/or workshops, 3 VIP Tours at the new Clemson SCE&G Wind Power Turbine Testing facility, Charleston Water Systems Treatment facility and Carnival Fantasy tour & luncheon. The Keynote will be given by Dr. George Benson, President of the College of Charleston and long-time quality supporter through his membership on the board of directors of The Foundation for the Malcolm Baldrige National Quality Award. This year's theme is Quality in Practice and will give attendees an opportunity to learn how quality practices can improve their organizations bottom line.

For more information about attending any portion of this years Lowcountry Quality Conference, visit http://asqcharleston.org or call 843.469.8279.

2012 Public Training Announced

We are very excited to announce our 2012 Public Course Offerings for the Charleston, South Carolina and Columbus, Indiana regions.  In addition to the highest quality training courses available, we are raising the bar in 2012 by mixing work with play.  A key initiative in 2012 is to increase the value of each student's experience by combining elements of fun, vacation and relaxation into each course offering.  Whether it is lesson's from the beach or entertainment options provided after-hours, we have raised the bar this year on what our customers should expect from attending a training course.  Don't just attend, experience. Visit our Training page for a full listing of course prices and to register.

2012 Public Course Offerings

Month Date(s) Course Description Location
Feb 20-23 ISO/TS 16949:2009 - Lead Internal Auditor Training (32hrs) Columbus, IN
  29 ISO 9001:2008 - Standard Overview for Top Management (4hrs) Charleston, SC
  29 ISO/TS 16949:2009 - Standard Overview for Top Management (4hrs) Charleston, SC
Mar 12-15 ISO 9001:2008 - Lead Internal Auditor Training (32hrs) Charleston, SC
  27-28 ISO/TS 16949:2009 - Standard for Process Owners (16hrs) Charleston, SC
Apr 5 AS9100C - Standard Overview for Top Management (4hrs) Charleston, SC
  17-18 ISO 9001:2008 - Standard for Process Owners (16hrs) Charleston, SC
  19 CAPA for Process Owners (8hrs) Charleston, SC
May 7-10 ISO/TS 16949:2009 - Lead Internal Auditor Training (32hrs) Charleston, SC
  21-24 ISO 14001:2004 - Lead Internal Auditor Training (32hrs) Columbus, IN
Jun 5-6 ISO/TS 16949:2009 - Standard for Process Owners (16hrs) Charleston, SC
  18-21 AS9100C - Lead Internal Auditor Training (32hrs) Charleston, SC
Jul 12 ISO 9001:2008 - Standard Overview for Top Management (4hrs) Charleston, SC
  12 ISO/TS 16949:2009 - Standard Overview for Top Management (4hrs) Charleston, SC
  24-25 AS9100C - Standard for Process Owners (16hrs) Charleston, SC
Aug 13-16 ISO 9001:2008 - Lead Internal Auditor Training (32hrs) Columbus, IN
  27-30 ISO/TS 16949:2009 - Lead Internal Auditor Training (32hrs) Columbus, IN
  31 CAPA for Process Owners (8hrs) Columbus, IN
Sep 4-5 ISO 9001:2008 - Standard for Process Owners (16hrs) Columbus, IN
  18-19 ISO/TS 16949:2009 - Standard for Process Owners (16hrs) Columbus, IN
Oct 8-11 ISO 14001:2004 - Lead Internal Auditor Training (32hrs) Charleston, SC
  15-18 ISO/TS 16949:2009 - Lead Internal Auditor Training (32hrs) Charleston, SC
  25 AS9100C - Standard Overview for Top Management (4hrs) Charleston, SC
  25 Quality in Healthcare - Overview (4hrs) Charleston, SC
Nov 5-9 Problem Solving - Workshop (40hrs) Charleston, SC
Dec 10-13 ISO/TS 16949:2009 - Lead Internal Auditor Training (32hrs) Columbus, IN
  17-20 AS9100C - Lead Internal Auditor Training (32hrs) Charleston, SC

Problem Solving Workshop

Concentric offers a state-of-the-art Problem Solving Workshop that can be used to both train employees on problem solving tools/methods while also solving the organizations most troublesome problems.  This is an outline for the 40-hour workshop:

 

Outline for Team Problem Solving Workshop

1.    The PDCA Cycle 
2.    Form a Team 
    a.  Who should be on the team?
    b.    How the team should be organized
    c.    The Team Leader
    d.    Responsibilities of team members
    e.    Consequences if this step is skipped
3.    Define the Problem 
    a.    Using the 5W2H method
    b.    Tools to use
    c.    Determining if the problem is related to measurement (MSA) or process 
    d.    Consequences if this step is skipped
4.    Containment Action 
    a.    Protecting the customer
    b.    Validating the action
    c.    Verify that the containment action works
    d.    Consequences if this step is skipped
5.    Find the Root Cause: Tools and Techniques 
    a.    Tools to use (Ishikawa “Fishbone” Diagram, Brainstorm & Rank)
    b.    The 5 Why’s - Ask why five times
    c.    Is/Is Not Tool
    d.    Consequences if this step is skipped
6.    Corrective Action 
    a.    Action, responsibility, due date
    b.    Verify that the corrective action effectively addresses the cause(s)
    c.    Improve the quality system by looking at all aspects of the quality system 
    d.    Consequences if this step is skipped
7.    Evaluate effectiveness & Corrective Action Impact 
    a.    Monitor/Evaluate long-term effectiveness
    b.    1st Piece verification + Last-off comparison
    c.    Process audits
    d.    Application of actions taken to similar products or processes
    e.    Consequences if this step is skipped
8.    Preventive Action 
    a.    What is preventive action (vs. corrective action)?
    b.    Preventive action tools & techniques
    c.    Use of C&E Matrix to prioritize by highest risk
    d.    Deep dive into FMEA
9.    Management Review 
    a.    How to structure a follow up meeting
    b.    Reporting the status of Corrective & Preventive Action
    c.    What should management review?
    d.    Consequences if this step is skipped
10. Improving the Problem Solving Process
    a.    Using PDCA to improve the Team-based problem solving process
    b.    TGR/TGW Analysis
    c.    Evaluating the tools & techniques used
    d.    Reporting results to top management
    e.    Evaluating management commitment
    f.     Updates to procedures
    g.    Identification of new training & competency needs
    h.    Other resources needed for continual improvement

Problem Solving Workshop

Concentric offers a state-of-the-art Problem Solving Workshop that can be used to both train employees on problem solving tools/methods while also solving the organizations most troublesome problems.  This is an outline for the 40-hour workshop:

 

Outline for Team Problem Solving Workshop

1.    The PDCA Cycle 
2.    Form a Team 
    a.  Who should be on the team?
    b.    How the team should be organized
    c.    The Team Leader
    d.    Responsibilities of team members
    e.    Consequences if this step is skipped
3.    Define the Problem 
    a.    Using the 5W2H method
    b.    Tools to use
    c.    Determining if the problem is related to measurement (MSA) or process 
    d.    Consequences if this step is skipped
4.    Containment Action 
    a.    Protecting the customer
    b.    Validating the action
    c.    Verify that the containment action works
    d.    Consequences if this step is skipped
5.    Find the Root Cause: Tools and Techniques 
    a.    Tools to use (Ishikawa “Fishbone” Diagram, Brainstorm & Rank)
    b.    The 5 Why’s - Ask why five times
    c.    Is/Is Not Tool
    d.    Consequences if this step is skipped
6.    Corrective Action 
    a.    Action, responsibility, due date
    b.    Verify that the corrective action effectively addresses the cause(s)
    c.    Improve the quality system by looking at all aspects of the quality system 
    d.    Consequences if this step is skipped
7.    Evaluate effectiveness & Corrective Action Impact 
    a.    Monitor/Evaluate long-term effectiveness
    b.    1st Piece verification + Last-off comparison
    c.    Process audits
    d.    Application of actions taken to similar products or processes
    e.    Consequences if this step is skipped
8.    Preventive Action 
    a.    What is preventive action (vs. corrective action)?
    b.    Preventive action tools & techniques
    c.    Use of C&E Matrix to prioritize by highest risk
    d.    Deep dive into FMEA
9.    Management Review 
    a.    How to structure a follow up meeting
    b.    Reporting the status of Corrective & Preventive Action
    c.    What should management review?
    d.    Consequences if this step is skipped
10. Improving the Problem Solving Process
    a.    Using PDCA to improve the Team-based problem solving process
    b.    TGR/TGW Analysis
    c.    Evaluating the tools & techniques used
    d.    Reporting results to top management
    e.    Evaluating management commitment
    f.     Updates to procedures
    g.    Identification of new training & competency needs
    h.    Other resources needed for continual improvement